WE ARE
The Building Engineering Services Association is the UK's leading trade organisation for building engineering services contractors – representing the interests of firms active in the design, installation, commissioning, maintenance, control and management of engineering systems and services in buildings. Want to find out more? Why not check our website? www.thebesa.com
About The Department
The IT Department provides tailored solutions and support to the BESA Group and to their external customers. Our software solutions range from:
1. Desktop applications
2. Web applications and services
We are committed to continuous improvement and delivering commercially effective solutions that meet our customers' evolving needs.
About The Role
In this role, you will deliver first and second-line support to end users on the IT Service Desk, ensuring quick and effective resolution of technical issues. You will demonstrate accountability and agility in prioritising and solving technical problems to maintain operational efficiency.
Key Duties
* Provide first-line helpdesk support, ensuring IT Service Desk calls are answered, logged, and prioritised in line with business needs.
* Offer 1st/2nd tier support for routine service requests from the BESA Group, resolving incidents promptly and in line with service level agreements (SLAs).
* Collaborate with third-party support companies and suppliers to escalate and resolve more complex issues, fostering a seamless service experience.
ABOUT YOU
Qualification, Knowledge & Experience - Essential
* Strong working knowledge of IT systems and Microsoft applications, enabling you to offer practical support and solutions.
* A commitment to continuous improvement, keeping up to date with emerging IT trends and best practices.
Qualification, Knowledge & Experience – Desirable
Experience Or Familiarity With
* Microsoft technologies
* IT hardware
* Microsoft client operating systems and applications
* Microsoft server technologies
Skills & Abilities - Essential
* Must be a team player who effectively contributes to team success and is able to work both collaboratively and independently ensuring accountability in delivering results.
* Excellent customer services skills and telephone manner.
* Exemplary written and verbal communication skills.
* Sound analytical and problem-solving abilities continuously seeking ways to improve IT support processes and user experiences.
* Ability to work under pressure.
Closing Date: 12th March 2025
Interview Date: w/c 17th March 2025
Don’t meet every single requirement? At BESA, we are committed to building a diverse and inclusive workplace. If you're enthusiastic about this role but your experience doesn't match every requirement perfectly, we encourage you to apply anyway. You might be exactly the candidate we're looking for!
#J-18808-Ljbffr