Ambrose Avenue Group Practice are looking for an experienced and professional medical receptionist to join our growing team. As a medical receptionist you will excel in providing first-rate customer care and have great interpersonal skills at the front desk and on the telephone. You must be able to work flexibly in a team of receptionists, on a rota basis to cover surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis. The post-holder is responsible for: Answering the telephone. Dealing with all enquiries from patients attending the surgery. Booking and cancelling appointments. Booking in patients arriving for appointments. Dealing with non-clinical enquiries regarding prescriptions. Recording home visit requests. Tidying up waiting area and clinicians’ rooms. Filing of notes, correspondence, results etc. Taking results via the telephone from hospitals. Telephoning patients with results/scans etc., at the Doctor’s request. Telephoning patients when necessary. Attending staff practice meetings. Chaperoning for patients when necessary. About the Candidate General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will have the following attributes: A team player with excellent communication skills, telephone manner and have the ability to work under pressure. Strong inter-personal and prioritisation skills. Committed to delivering a quality service, proactively identify continuous improvement opportunities and implement them. Plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice. Engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support. About Us Ambrose Avenue Group Practice is a friendly, long-established, award-winning, progressive GP practice. We are based over two surgery sites within 10 minutes of each other, serving the population of Stanway and Prettygate in Colchester, Essex. We are a training practice and offer services to a population of over 14,500 patients. We hold monthly meetings and training sessions and have a diverse team of clinicians, including first contact physio, pharmacists, ANP/NP, care coordinator, social prescriber, health coach, GP assistant and an award-winning team of mental health workers. Benefits include: Competitive salary. Company pension. On-site parking. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.