We'd love to hear from you if you are:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Welcome & Service AssistantReporting to the Welcome Manager, you’ll be part of a friendly team of 14 Welcome service assistants working at Lindisfarne Castle and Seahouses harbour for the Farne Islands property/portfolio.This role is part of the wider Northumberland Coast Visitor Welcome team, which includes both Lindisfarne Castle and the Farne Islands. As a portfolio which includes Lindisfarne Castle and Farne islands, you will be predominately based at Lindisfarne Castle, although very much be involved in the wider portfolio team. Please click on the following links if you would like to know more about each site:Lindisfarne Castle | Northumberland | National TrustFarne Islands | Northumberland | National TrustDay to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service. 154092IRC154092