For our Global Technology department in London, we are looking to hire a:
Global Technology @ Berenberg
In an era where digitalization and modern IT infrastructure is revolutionizing banking, we are shaping a technology-driven bank in which you as an IT professional will work closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications.
Your Role in the team:
In this role, the support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the desk. You'll cover one or more areas of expertise, assist with Upgrades & Fixes when required. The ideal candidate will have extensive knowledge of Citrix, Windows OS, Office365, Intune, Fidessa, Bloomberg, Cisco Telephony and some basic network knowledge.
What will you do:
* Acting as an internal ‘Technical Support Technician’ for all IT Workplace related support. Working across a broad range of technologies and be able to liaise across multiple areas of the business to support incidents, problems, and requests. Responsible for answering IT requests via Tickets in ServiceNow, phone, email, live chat, or instant message and explaining solutions in technical and nontechnical terms.
* Successfully supporting the business (onsite, phone and remote) with comprehensive issue resolutions.
* IT support at offsite conferences.
* Perform administrative Tasks in IT Systems.
* Participate in IT Projects (e.g. Mobile Device Migration Projects).
What we are looking for:
* Committed and client oriented, proactive in providing excellent customer Service.
* Proven experience/support with Windows Server, WIN10/7, Group Policy, Active Directory, Citrix XenApp, UMS Admin, Mobile Devices (Apple), MAC support, Intune Admin, Telephony, Azure experience, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony.
* Knowledge of LAN, WAN and WIFI networks and technologies as well as leased lines.
* Effective time management including ability to multi-task, organize and prioritize daily business as well as IT Projects.
* Experience in supporting users within Investment Bank environment would be helpful.
* You should have good communication skills and the ability to work under pressure to challenging deadlines.
* Flexibility for occasional weekend work and out of hours support, willingness to travel to support for Berenberg Conference(s).
What we offer you:
* Private pension plan - 10% of base salary contribution by Berenberg.
* Private Health Insurance.
* Enhanced parental leave policies.
* Employee Assistance Programme offering counselling sessions related to mental health, financial wellbeing and other topics.
Apply online now to join our team – we look forward to receiving your application!
We are a leading European private bank, with over 430 years of experience and deep rooted history, but we are still shaping and heavily investing in our future. Our progress and evolution are driven by our people. We encourage them to try new approaches, voice their opinions and achieve success in their own way. We provide opportunities for them to develop their talents, explore different career paths and achieve their full potential.
We’re an ambitious, forward-looking business, backed by centuries of tradition and built on innovation. You’ll find a culture that encourages people to think independently, act entrepreneurially and challenge the status quo. Together we collaborate to shape our business and fulfil our ambitious goals.
We welcome you to join us in our commitment to always do the right thing for our people, clients and our business – Our future is where you take us!
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