Are you in Customer Service? Are you based in Andover? We are currently recruiting for a client who are a specialist Builders Merchants with over 40 years' experience within the construction industry. They currently have 7 trade stores in Andover, Southampton, Salisbury, Portsmouth, Biggleswade, Taunton and Bournemouth. Key Responsibilities: Answer incoming telephone calls Process orders received verbally over the phone and by email Process quotation enquiries over the phone Liaising with team members to hand over larger enquiries to the Quoting team. Providing delivery time information to customers (full informed delivery service) Handle, log and track customer complaints and queries by recording cases on NetSuite Handling returns as per the procedure and handing over to Operations Deal with a variety of customer requests including web enquiries and provide assistance to help resolve any problems they are having Primary aim is to leave customers with a good impression of the company, regardless of whether you are able to resolve the customers problem Providing support to the Account Managers as required, including inputting quotations and any other task as reasonably requested Key Skills: Engaging, polite and professional phone manner Able to work under pressure and handle multiple priorities Demonstrate good common sense and a logical approach to problem solving and have the ability to balance empathy with professional objectivity. Positive and solution-finding attitude A natural desire to help people Empathy, resilience and flexibility Attention to detail Ability to go the extra mile and use your own judgement to make decisions that matter to our customers. Positive and approachable manner Good interpersonal teamwork and collaboration skills Self-motivated and able to work alone as well as part of a wider team Process driven with attention to detail Strong written and oral communication skills Benefits: Negotiable base salary Company bonus Pension 22 Days Bank Holidays (Increases with length of service) - Negotiable Hours: 0:30 - 17:30 (negotiable) Monday - Friday (1 hour lunch) If you're interested in this role please get in touch with Jennifer as soon as possible or apply online