Hybrid role - 3 days in the ofice 2 at home once probation period has been completed
My client provides online systems to healthcare professionals and businesses. They are looking for a Service Delivery Associate to join the team.
Key Accountabilities
Deliver high-quality support and training to clients.
Deliver training on pre-defined training content and supporting clients through completing online registration forms.
Role Purpose:
Work with Service Delivery team to deliver client and internal training on products and services.
Develop and maintain comprehensive user guides for both current and upcoming systems.
Develop and maintain training modules if deemed relevant.
Internal and client training on both current and upcoming systems.
Ensure a positive on-boarding experience for new clients registering for systems.
Configure and customise systems for clients with attention to detail.
Plan and facilitate internal and external meetings.
Ensure robust processes and procedures are maintained.
Work with appropriate functions and colleagues to meet client needs.
Identifying opportunities for product enhancements and developments.
Act as an ambassador for the company.
Any other duties required by the business.
Person Specifications
Qualifications
Minimum education 5 GCSE’s (including English and Math’s) or equivalent vocatio...