Job Number: J1224-0272
Job Type: Regular
City, Province, Country: Midlothian, Virginia, United States
Job Category: Branch offices
Number of Positions: 1
Le président de l'unité commerciale est chargé d'assurer la direction stratégique et opérationnelle de toutes les fonctions de l'unité commerciale, y compris les ventes, les opérations, le service à la clientèle, le marketing, la communication, la tarification, la gestion des produits, les achats, l'exécution des commandes, la garantie et la gestion du fonds de roulement. Il veille à la bonne exécution des objectifs de l'entreprise et des initiatives départementales, en s'efforçant de dépasser la satisfaction du client par le respect des politiques de l'entreprise. En tant que membre clé de l'équipe dirigeante américaine, le président de l'unité commerciale communique les progrès, les performances et le statut de l'entreprise.
What you will accomplish with us:
1. Revenue Management: Develop and execute a revenue budget and plan to achieve sales objectives within assigned markets.
2. Sales Oversight: Ensure sell-through of major equipment brands and alignment with vendor business plans.
3. Operational Excellence: Oversee all operational functions to ensure efficiency and effectiveness.
4. Customer Satisfaction: Commit to exceeding customer satisfaction through adherence to company policies and value propositions.
5. Team Leadership: Provide guidance and support to functional leaders, ensuring alignment with company goals and departmental initiatives.
6. Performance Monitoring: Communicate company progress, performance, and status to stakeholders.
7. Promote a Safe Work Environment: Foster and uphold a culture of safety, ensuring leaders are accountable for maintaining safe working conditions for their teams.
8. Accurate Reporting: Ensure timely and precise reporting of work-related accidents, injuries, and incidents.
9. Best Practices: Reinforce and implement best practices to achieve and sustain high safety standards.
10. Positive Leadership: Demonstrate professionalism, provide constructive feedback, and facilitate problem resolution through positive reinforcement.
11. Lead by Example: Exemplify desired behaviors in all interactions with staff and customers, whether in person, over the phone, or in writing.
12. Regular Communication: Conduct regular staff meetings to provide feedback, review assignments and goals, and offer coaching.
13. Performance Management: Address sub-standard performance appropriately and manage staff towards achieving goals using clear communication and metrics.
14. Recognition: Acknowledge and reward staff for excellent customer service, goal achievement, and overall performance.
15. Policy Adherence: Support and adhere to company policies and procedures, collaborating with supervisors and HR as needed.
Customer Service & Support
1. Customer Relationships: Maintain and support key customer relationships in alignment with the Customer Value Proposition.
2. Customer Satisfaction: Collaborate with customers, sales leaders, and Territory Managers to ensure high levels of customer satisfaction.
3. Service Excellence: Ensure the customer service department provides excellent service through timely interactions, order processing, communication, and effective problem resolution.
4. Performance Metrics: Establish and monitor sales metrics to identify performance issues and service shortfalls.
5. Technical Support: Ensure market-leading technical support is provided to meet customer demands in assigned markets.
What You Bring to Our Team:
1. Customer focus: Simplify business interactions for customers by implementing a consistent organizational structure and leveraging a common infrastructure to streamline processes.
2. Capacity: Support customer growth by enabling scalability, experimenting with new markets, and providing specialized resources and expertise.
3. Efficiency: Reduce waste and duplication of effort by leveraging company size and common infrastructure.
4. High performance culture: Foster a collaborative and cohesive organization that promotes high performance through effective leadership and organizational alignment.
5. Sustainable investment: Make strategic decisions that ensure sustainable growth and investment in future initiatives.
Competitive Benefits:
* Medical and dental coverage from day one, along with short and long-term disability protection
* Contribution to a collective registered retirement savings plan upon starting your role.
* Wellness spending account
* An employee assistance program including psychological, financial, and legal support.
* Access to telemedicine from the beginning of your employment.
* Reimbursement of professional association membership fees.
* Early vacation program.
* Flexible remote work policy
Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.
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