Do you have automotive experience and wants to take a new challenge? MSX International has the job for you MSX International is looking for a Vehicle specialist Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology. The Role As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required. Other responsibilities will include: Record data as required into a computer system Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.) On an exception basis, make travel arrangements and any other ad hoc duties as required About you This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented. Our ideal candidate will have: Demonstrable knowledge of vehicle diagnostics and diagnostic tools e.g. SBDO, PTS, FDRS and IDS Standard (preferred) Knowledge of GTAC, diagnostic session files and Analysis of vehicle XML data (preferred) Fluent in written and oral English (essential) Customer oriented focus Computer literate Whats in it for you? When you join our team, you become part of the MSX International family. Its more than a job its the opportunity to build a career, make a difference, and be part of an exciting industry. Working pattern and location 40 Hours per week £31,000 12-month fixed term, possibility to extend Hybrid, Colchester (2 days in office) ADZN1_UKTJ