Job Description
DV Cleared Service Desk Support Analyst
Main responsibilities:
This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/ e-mail/ chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This role involves working a shift from 07:00 till 18:00 hours.
The role will involve working in a high secure environment and as a result we require applications from candidates from UK nationals who hold existing DV clearance or as a minimum SC but willing to achieve DV clearance.
* Troubleshooting a variety of hardware and software issues
* Logging reports and managing requests
* Monitoring systems, repairs, upgrades, installations and many other technical tasks
* Being the first point of contact for customers and escalating issues when necessary
* Keen to collaborate with others, knowing that the best results come from pooling ideas, experience, and expertise
* Self-motivated and can work on their own initiative
* Able to navigate a degree of ambiguity
* Proven track record of performing under pressure
* Great attention to detail and able to adopt new process and procedures
* An attitude towards delivering top quality customer service in a challenging environment
Essential Skills required:
* Experience of having worked in a previous helpdesk environment within the IT sector
Desirable skills:
* Good knowledge of remote control technology / applications
* TCP/IP knowledge
* Knowledge or awareness of network infrastructures and terminologys
* HP Service Manager 7
* ITIL Foundation
* MCP / MCSE
* Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003 / 2010
* The candidate should have experience of Active Directory including Admin Functions
* Exchange Admin