Job summary We are seeking a friendly, professional, and efficient Receptionist to join our busy GP surgery. As the first point of contact for patients, you will play a crucial role in delivering excellent patient care by providing administrative support, managing appointments, and handling inquiries. You will work as part of a dedicated team to ensure the smooth running of the practice while maintaining a welcoming and professional environment. Main duties of the job Key Responsibilities: Greet and assist patients in person and over the phone in a courteous and professional manner. Manage appointment bookings, cancellations, and rescheduling using the practices system. Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional. Process repeat prescriptions and liaise with pharmacies as required. Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies. Assist with administrative tasks, including scanning, filing, and updating patient records. Support clinicians and other staff members with operational needs. Ensure the reception area is tidy, organised, and welcoming. Follow health and safety guidelines and adhere to infection control procedures. About us Join our friendly and forward-thinking team at Pontardawe Primary Care Centre Are you looking for a rewarding role in a supportive and innovative practice? AtPontardawe Primary Care Centre, we take pride in ourclose-knit, dynamic teamand our commitment to delivering high-quality patient care. As part of theUpper Valleys cluster within Swansea Bay University Health Board, we serve a thrivingpatient population of 13,300, with a focus oncollaboration, professional development, and work-life balance. Our team includes4 GP partners, 4 salaried GPs, an Advanced Nurse Practitioner, practice nurses, a pharmacist-led pharmacy team, healthcare support workers, and a dedicated administrative team, all led by our experiencedPractice Business Manager. We foster afriendly and forward-thinkingenvironment wherenew ideas and innovation are welcomed, ensuring continuous improvements in patient care. If you're looking tojoin a supportive team that values your expertise and well-being, wed love to hear from you. This is your chance to be part of a practice that truly makes a difference in the community Date posted 14 March 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Part-time Reference number A5036-25-0000 Job locations Tawe Terrace Pontardawe Swansea SA8 4JU Job description Job responsibilities Key Responsibilities: Greet and assist patients in person and over the phone in a courteous and professional manner. Manage appointment bookings, cancellations, and rescheduling using the practices system. Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional. Process repeat prescriptions and liaise with pharmacies as required. Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies. Assist with administrative tasks, including scanning, filing, and updating patient records. Support clinicians and other staff members with operational needs. Ensure the reception area is tidy, organised, and welcoming. Follow health and safety guidelines and adhere to infection control procedures. Job description Job responsibilities Key Responsibilities: Greet and assist patients in person and over the phone in a courteous and professional manner. Manage appointment bookings, cancellations, and rescheduling using the practices system. Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional. Process repeat prescriptions and liaise with pharmacies as required. Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies. Assist with administrative tasks, including scanning, filing, and updating patient records. Support clinicians and other staff members with operational needs. Ensure the reception area is tidy, organised, and welcoming. Follow health and safety guidelines and adhere to infection control procedures. Person Specification Qualifications Essential Essential: Previous experience in a customer service or administrative role. Strong communication and interpersonal skills. Ability to work efficiently in a busy and fast-paced environment. Excellent organisational skills and attention to detail. Competent IT skills, including the ability to learn new software systems. Ability to handle confidential information with discretion. Desirable Desirable: Experience in a healthcare or GP surgery setting. Knowledge of NHS systems such as EMIS. Understanding of medical terminology. Person Specification Qualifications Essential Essential: Previous experience in a customer service or administrative role. Strong communication and interpersonal skills. Ability to work efficiently in a busy and fast-paced environment. Excellent organisational skills and attention to detail. Competent IT skills, including the ability to learn new software systems. Ability to handle confidential information with discretion. Desirable Desirable: Experience in a healthcare or GP surgery setting. Knowledge of NHS systems such as EMIS. Understanding of medical terminology. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Pontardawe Primary Care Centre Address Tawe Terrace Pontardawe Swansea SA8 4JU Employer's website https://www.pontardaweprimarycarecentre.co.uk (Opens in a new tab)