Job summary We have an exciting opportunity for an Engagement Worker to join our Community Mental Health Team. In this role you will work alongside an experienced, knowledgeable, hardworking and very supportive multidisciplinary team. You will be supported to develop your existing skills, knowledge and experience within the integratedCommunity Mental Health Team setting. Main duties of the job You will be working as part of the multidisciplinary team to provide support to individuals who are experiencing mental health problems to enable them to achieve their full potential through accessing resources available within their wider communities and equipping them with the skills and confidence to enable them to manage their lives independently. The Community Mental Health Teams is a friendly, professional and productive team that works with people of working age who have a severe mental disorder and who may present with behaviours that challenge and have associated complex needs. About us We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our PennineCarePeople and do everything we can to make sure we're a great place to work. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. If you come and work for us we will offer a range of benefits and opportunities, including: Generous annual leave entitlement for Agenda for Change and Medical and Dental staff. Flexible working opportunities to support your work/life balance Access to Continued Professional Development Involvement in improvement and research activities Health and Wellbeing activities and access to an excellent staff wellbeing service Access to staff discounts across retail, leisure and travel Date posted 27 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 311-R357-25-A Job locations Heywood & Middleton Community Mental Health Team Hanson Corner, Hanson Street Middleton M24 2HW Job description Job responsibilities Main Duties and Responsibilities To provide support to an allocated group of service users, promote their recovery and help to maintain them in their community environment. To assist qualified practitioners in assessment, planning, implementing and evaluating individual care plans. To ensure that service users engage effectively with the agreed Care Plan and access appropriate services. Positively promote independent living of service users within the community Provide support and interventions to service users in their own homes and the wider community based upon their assessed needs. Assist service users to make full use of community resources. Support service users to become involved in social activities in line with their assessed needs and planned care. Support service users to establish and maintain effective interpersonal relationships. Provide regular and practical support for service users and their carers in managing dignity and independence. Provide support with activities of daily living. Help service users gain access to resources required to meet their needs. Provide information on health promotion and support physical health management. Help to identify early signs of relapse by monitoring the service users progress, level of functioning and mental state and to alert the appropriate staff involved in the service users care. Report regularly to care coordinators and keyworkers. To promote independence and choice. To maintain adequate records as required by existing procedures, entering appropriate details on the service users case notes as necessary. To attend and actively participate in training sessions, team/care planning review meetings and supervision as appropriate. To contribute to the ongoing development of the service To ensure that electronic care records are efficiently maintained. To contribute to audits as required, providing relevant data as required in line with performance monitoring targets. To deal appropriately with clinical incidents and complaints from patients, relatives and members of the public, via line manager, in accordance with Trust policy. To undertakeothersuch duties as may be determined from time to time within the general scope of the post. This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process. Job description Job responsibilities Main Duties and Responsibilities To provide support to an allocated group of service users, promote their recovery and help to maintain them in their community environment. To assist qualified practitioners in assessment, planning, implementing and evaluating individual care plans. To ensure that service users engage effectively with the agreed Care Plan and access appropriate services. Positively promote independent living of service users within the community Provide support and interventions to service users in their own homes and the wider community based upon their assessed needs. Assist service users to make full use of community resources. Support service users to become involved in social activities in line with their assessed needs and planned care. Support service users to establish and maintain effective interpersonal relationships. Provide regular and practical support for service users and their carers in managing dignity and independence. Provide support with activities of daily living. Help service users gain access to resources required to meet their needs. Provide information on health promotion and support physical health management. Help to identify early signs of relapse by monitoring the service users progress, level of functioning and mental state and to alert the appropriate staff involved in the service users care. Report regularly to care coordinators and keyworkers. To promote independence and choice. To maintain adequate records as required by existing procedures, entering appropriate details on the service users case notes as necessary. To attend and actively participate in training sessions, team/care planning review meetings and supervision as appropriate. To contribute to the ongoing development of the service To ensure that electronic care records are efficiently maintained. To contribute to audits as required, providing relevant data as required in line with performance monitoring targets. To deal appropriately with clinical incidents and complaints from patients, relatives and members of the public, via line manager, in accordance with Trust policy. To undertakeothersuch duties as may be determined from time to time within the general scope of the post. This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process. Person Specification Education/Qualifications Essential NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit plus experience to NVQ 4 level Commitment to Continuing Personal Development Experience Essential Demonstrable experience of providing mental health services from within a team setting, which may be combined with personal lived experience of mental health difficulties Knowledge Essential Basic food hygiene Basic health and safety awareness Moving and handling awareness Awareness of local services An understanding of the mental health system Ability to supervise/mentor others Skills and Abilities Essential Basic written communication skills Good verbal communication skills and the ability to listen effectively Empathy, compassion and patience Ability to create innovative solutions to help empower service users Ability to work unsupervised in a range of settings Ability to form positive therapeutic relationships with service users and carers A keenness to make a positive contribution to improving the quality of life for people with mental health problems Ability to use structured therapeutic skills, such as solution focused therapy, or a commitment to acquiring such skills Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities Ability to provide practical support with daily living activities An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviours Knowledge of benefits/employment systems Relating to People Skills Basic Interviewing Skills Desirable Basic first aid skills Basic health and safety awareness Work Related Circumstances Essential Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies Appointments to regulated and controlled activities require an enhanced DBS disclosure. Person Specification Education/Qualifications Essential NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit plus experience to NVQ 4 level Commitment to Continuing Personal Development Experience Essential Demonstrable experience of providing mental health services from within a team setting, which may be combined with personal lived experience of mental health difficulties Knowledge Essential Basic food hygiene Basic health and safety awareness Moving and handling awareness Awareness of local services An understanding of the mental health system Ability to supervise/mentor others Skills and Abilities Essential Basic written communication skills Good verbal communication skills and the ability to listen effectively Empathy, compassion and patience Ability to create innovative solutions to help empower service users Ability to work unsupervised in a range of settings Ability to form positive therapeutic relationships with service users and carers A keenness to make a positive contribution to improving the quality of life for people with mental health problems Ability to use structured therapeutic skills, such as solution focused therapy, or a commitment to acquiring such skills Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities Ability to provide practical support with daily living activities An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviours Knowledge of benefits/employment systems Relating to People Skills Basic Interviewing Skills Desirable Basic first aid skills Basic health and safety awareness Work Related Circumstances Essential Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies Appointments to regulated and controlled activities require an enhanced DBS disclosure. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Pennine Care NHS FT Address Heywood & Middleton Community Mental Health Team Hanson Corner, Hanson Street Middleton M24 2HW Employer's website https://www.penninecare.nhs.uk (Opens in a new tab)