Assistant Delivery Manager (Site Share & Colocation)
Posting Date: 5 Mar 2025
Unit: Networks
Location: Assembly, Bristol, United Kingdom
Salary: Competitive with great benefits
BT Tower Division is a new startup division here at BT, aimed at improving the commercialisation of our infrastructure across the UK.
Your role will be front line in delivering an excellent customer experience. You will oversee our site share/colocation process to ensure an efficient and enjoyable experience for customers while maximising each business development opportunity through accurate data availability and efficient processes.
This team is new and growing, presenting an incredible opportunity. We have big ambitions for growth, and this role is integral to delivering a stable base in market-leading site sharing.
This role would suit someone who has recently transitioned to or is looking to gain experience in autonomously managing processes and customers while still receiving mentorship and support.
This role can be based in our Bristol or Birmingham office, and our hybrid working model means you are expected to be in the office 3 days per week.
Responsibilities
You will be responsible for ensuring timeline commitments to customers are met, while maintaining a professional and positive relationship with clients, suppliers, and internal stakeholders to ensure a smooth colocation process.
* Work with the Business Development Manager to improve the sales process experience for customers.
* Collaborate with the Colocation, Business Development, and Operations Managers on the continuous improvement of the colocation process.
* Serve as the Tower Division front door for customers.
* Oversee the colocation process, tracking tasks and milestones, communicating status updates with customers, and ensuring timeline commitments and SLAs are delivered.
* Work with the Data Strategy Manager to ensure security and quality of data in our database.
You will also relish the opportunity to develop and harness a culture of integrity, creativity, and autonomy whilst creating a great work environment.
Skills and Experience
You will have experience in infrastructure sharing and/or delivery and a good understanding of acquisition, planning, and build, enabling you to communicate effectively between customers and internal property/delivery teams.
If you have a background as a site share, delivery, acquisition, or project manager, we would love to hear from you.
Required:
* Experience or relevant understanding of an infrastructure sharing environment.
* Good understanding of acquisition, planning, and build.
* Demonstrable successful experience in a customer-facing role.
* Proven Excel/database skills and/or project tracking tools experience.
* Exceptional organisational skills and demonstrable time management experience.
* Substantial experience in successful communication and stakeholder management.
* A proven track record of delivering against SLAs and timeline commitments.
* Experience managing multiple projects with competing deadlines.
Advantageous:
* Experience in a tower co. environment delivering to telecoms/MNO clients.
* Experience in an MNO environment delivering new sites, upgrades, or managing MNO shares on third-party sites.
* Agile approach.
* Confidence in communicating at all levels including CxO across multiple functions.
* Expertise and knowledge of the tower co. market and its evolution over time.
* Experience managing data within an MNO/tower co.
About Us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. We have always played a critical role in creating the future, and we are focused on improving connectivity for millions. This includes radical simplification of systems, structures, and processes on a huge scale.
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement, please apply anyway.
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