Company Overview Kings Security Systems Ltd (KST) is dedicated to leading and innovating in the security, fire, life safety, and compliance sectors across Europe. We are looking for an Administrator to join us within our Guarding division and provide timely administration and support. Summary This role is vital in supporting our operations and ensuring that we maintain our high standards of service delivery. This include dealing with customer queries, daily reporting and invoicing support. Responsibilities Timely updating of company information systems. More specifically, changes to keyholders, site specific information or service partners and associated costs Dealing with customer and service partner enquires Administration of client portals for job closing and invoicing/application purposes Monitoring the Mobile Activity Log daily and keyholding emails to identify and correct any issues arising with an alarm response, keys, codes or operational information. Manage the issues through to complete closure including the updating of any relevant systems Attending company meetings and training where required Maintaining all company information systems Set up of new customers and sites of the mobile division in line with company processes Decommissioning of customers and sites of the mobile division in line with company processes Assisting the Guarding Solutions invoicing team with any queries/investigations Answering the telephone and taking messages where applicable Booking, monitoring and communication to all relevant parties of all requested site visits, key collections, surveys and Void Property inspections Ensuring all work is produced in a timely manner, well presented and error free Ensure our internal database system is fully up to date with live sites. Ensure to do date Assignment Instructions, Risk Assessments, Site Surveys are all present, correct and available on company information systems To ensure appropriate keys (and key receipts) are held and monitored correctly Ensure your line manager is made aware of developments, problems and other issues affecting the organisation Ensuring new sites are setup and mobilised in accordance with company processes. Post holder to identify a supplier, agree rates with them, ensure relevant Kings operational templates (AI’s/RA’s) are sent to the supplier for timely completion and return to enable upload onto company information systems and key receipts are completed where applicable Collate relevant Management Information for report submission to relevant clients where applicable on either daily, weekly or monthly basis Ensure the strict compliance of all Void Property Inspections (VPI’s). Any site access issues must be fully dealt with within 24hrs Monitoring of the departments Keyholding inbox. Emails must be responded to within 24hrs of receipt and the mailbox kept clean and tidy at all times Benefits Supportive and Collaborative Environment Company Health Care Plan Company Pension Life Insurance 25 days holiday plus Bank Holidays Development Opportunities Referral Scheme Employee Recognition Scheme Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs Cycle to Work Scheme Wagestream – Get instant access to your wages through our financial wellbeing tool. Requirements Excellent interpersonal and communication skills Excellent administration skills Excellent co-ordination skills and highly organised Excellent grasp of grammar, punctuation and spelling Highly skilled in the use of all office IT packages Ability to work under pressure Excellent interpersonal skills and able to build and maintain relationships Excellent communication skills – both written and verbal Be a good team player and willing to assist where necessary If you are ready to take your career to the next level with a company that values innovation and collaboration, we invite you to apply for the Administrator position at Kings Security Systems Ltd today