Job summary An exciting opportunity has arisen for a Receptionist/Administrator to work within the Newington Community Mental Health Team. Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services. As Team Administrator/Receptionist you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner. Main duties of the job The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence. Monitoring of team allocation list. You will work in conjunction with other team members; ensuring administrative support is available to all members of the centre. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies. It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills. About us Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation. Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you. Date posted 11 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year per annum, pro rata Contract Fixed term Duration 12 months Working pattern Full-time Reference number 436-7077613 Job locations Maple Leaf Centre 2-4 Maple Leaf Drive Marston Green B37 7JB Job description Job responsibilities For further information about the main responsibilities please view the attached job description and person specification. This post will potentially be extended or made into a substantive role at the end of the FTC We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. This role is site based and remote working will not be available Job description Job responsibilities For further information about the main responsibilities please view the attached job description and person specification. This post will potentially be extended or made into a substantive role at the end of the FTC We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. This role is site based and remote working will not be available Person Specification Qualifications Essential NVQ Business admin level 2 or equivalent GCSE English or equivalent Knowledge and Experience Essential Evidence of experience of working in an administrator/receptionist role Evidence of experience in a customer focussed healthcare environment Relevant experience within a healthcare setting Desirable Knowledge of the CMHT Service Evidence of experience of working in a community mental health environment Customer service experience Competencies Essential Excellent written and verbal communication skills Ability to work under pressure Evidence of ability to work using own initiative Evidence of collaborative work within a multi-disciplinary team setting Skills Essential Up-to-date working knowledge of all Microsoft packages Experience of dealing with a range of disciplines and agencies Desirable Working knowledge of RiO Person Specification Qualifications Essential NVQ Business admin level 2 or equivalent GCSE English or equivalent Knowledge and Experience Essential Evidence of experience of working in an administrator/receptionist role Evidence of experience in a customer focussed healthcare environment Relevant experience within a healthcare setting Desirable Knowledge of the CMHT Service Evidence of experience of working in a community mental health environment Customer service experience Competencies Essential Excellent written and verbal communication skills Ability to work under pressure Evidence of ability to work using own initiative Evidence of collaborative work within a multi-disciplinary team setting Skills Essential Up-to-date working knowledge of all Microsoft packages Experience of dealing with a range of disciplines and agencies Desirable Working knowledge of RiO Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust Address Maple Leaf Centre 2-4 Maple Leaf Drive Marston Green B37 7JB Employer's website https://www.bsmhft.nhs.uk/ (Opens in a new tab)