Job Description
Customer Support Agent – Fintech
Remote first role with travel to Bristol once a month
Salary - £24K - £26K
37.5 hours a week, a range of shifts between the hours of 8.00 am and 8.00 pm Monday to Saturday
My client is an exciting Fintech who is on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibly innovative product to help people do that. They are a rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi-award-winning and are in the UK and the US, having already helped a million people to improve their financial health.
The role of Customer Support Agent – Fintech
1. You’ll work on first-line customer support tickets via live chat and emails ensuring that every interaction with our members champions our brand and voice.
2. Your communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation.
3. You’ll report all technical issues to the technical squad.
4. You’ll work as a team with your peers supporting each other.
5. You’ll escalate enquiries when necessary to ensure the best resolution.
6. You’ll ensure that you hit individual and team performance indicators focused on quality as well as quantity.
Who you are as a Customer Support Agent – Fintech
1. 1+ years of experience working for an online customer service team.
2. Experience working on multiple live chats is preferable.
3. Proactive and eager to learn new things.
4. Fun, friendly, and empathetic mindset.
5. Ability to thrive in a fast-paced, ever-changing environment.
Benefits for the Customer Support Agent - Fintech
1. Annual bonus.
2. £500 annual learning fund.
3. 25 days paid holiday plus bank holidays, a day off on your birthday month and if you move house.
4. Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more.
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