Recovery officer - council tax

Recovery Officer - Council Tax
Oxford
Temporary
Full time
Are you an experienced Council Tax Recovery Officer looking for your next opportunity? Oxford City Council is seeking a dedicated professional to join their Financial Services team on a temporary basis.
THE ROLE
As a Recovery Officer, you will be responsible for the collection of outstanding Council Tax and Business Rates, ensuring effective debt recovery and enforcement.
Contact customers who have fallen behind with payments and negotiate repayment plans
Process incoming data in line with legislation and council policies
Identify and escalate cases for legal enforcement or write-off where appropriate
Maximise take-up of benefits, discounts, exemptions, and reliefs for eligible customers
Use recovery systems and applications to support debt collection
Refer suitable debtors to Advice Centres for additional support
Support service improvements and continuous development of the Revenues teamTHE CANDIDATE
The successful candidate will have previous experience in a similar role, specifically within local authority Council Tax and Business Rates recovery.
Strong negotiation skills to secure realistic repayment plans
Experience in financial collection or debt recovery, particularly Council Tax and Business Rates
Ability to manage a busy workload and meet targets while maintaining high service levels
Proficiency in Civica (Open Revenues) – experience with Civica Pay is not sufficient
Excellent communication skills to explain legislation and recovery processes to customersTHE CONTRACT
Temporary – 3 months
The pay range for the role is £20.43 to £23.00 per hour LTD company rate. The PAYE equivalent is £17.42 to £19.61 per hour, inclusive of holiday.HOW TO APPLY
If you’re interested in this role please apply directly or email (url removed) or call on (phone number removed) to discuss the role in more detail