Job Description
* Team Leadership: Lead, motivate, and manage a team of sales associates, ensuring that they deliver exceptional customer service and meet sales goals.
* Customer Experience: Ensure that every customer has a positive and memorable experience in the showroom, offering expert advice on products and helping them make informed decisions.
* Sales Management: Drive sales by actively engaging with customers, monitoring performance, and implementing strategies to exceed sales targets.
* Visual Merchandising: Maintain the showroom’s appearance, ensuring that all products are beautifully displayed and the showroom is inviting and reflective of the Sofa.com brand.
* Inventory Management: Oversee stock levels, ensure accurate stock reporting, and manage product replenishment to keep the showroom fully stocked.
* Operational Excellence: Ensure that all showroom operations are carried out efficiently, including opening and closing procedures, cash handling, and compliance with health and safety regulations.
* Training and Development: Provide ongoing training and development opportunities for your team, helping them to grow and succeed in their roles.
* Reporting and Analysis: Prepare regular reports on sales performance, customer feedback, and operational issues, and present them to senior management with actionable insights.
* Avaliability: To be flexible to work across evenings and weekends.
Qualifications
* Proven experience as a Showroom Manager or in a similar retail management role, preferably in the furniture or home decor industry.
* Strong leadership skills with the ability to inspire and motivate a team.
* Excellent communication and interpersonal skills, with a passion for customer service.
* A keen eye for detail and a strong sense of aesthetics, particularly in visual merchandising.
* Ability to work under pressure, meet sales targets, and manage multiple tasks simultaneously.
* Strong organizational skills and the ability to manage showroom operations efficiently
Whilst a background in interiors would be beneficial, we welcome applicants with a management background with a passion for interiors, design, and the Sofa.com brand.
Additional Information
* Basic rate salary £28,704 per annum
* Competitive bonus structure
* Opportunities for career growth and development within the company
* A creative and supportive work environment
* Long service awards
* Cycle to work scheme
* Generous staff discounts on Sofa.com products and rest of group discounts