The Quality team at Synnovis are pleased to advertise an exciting opportunity for an enthusiastic and motivated Quality Officer to provide departmental quality management support, working a 37.5 hour week. The position is a 12 month fixed-term opportunity, particularly suited to a candidate with laboratory and quality management experience. You will support the Biochemistry and Immunology laboratories, management teams and the Synnovis Quality team across various sites, to achieve quality objectives, organizational targets and deliver continuous quality improvement. This is a quality support role and your vision and determination to successfully drive quality services to the new target operating model will be invaluable.
The post holder will be self-motivated and required to perform a wide range of duties such as auditing, management review, monitoring and assisting with the management of non-conformances, incident management, data analysis, assessment and inspection readiness, document review and risk management. Full training and support will be provided. Ensuring reports and data are submitted accurately and in a timely manner is a crucial requirement. You will be needed to provide regular quality direction, advising and supporting the lab teams to maintain and exceed the required levels of safety and compliance.
Main duties of the job
The Biochemistry and Immunology laboratories at St Thomas' Hospital, King's College Hospital, Princess Royal University Hospital and Royal Brompton and Harefield sites are UKAS ISO15189:2012 accredited and consists of a large team of staff consisting of Service Delivery Managers, Clinical Scientists, Operational Managers, Biomedical Scientists, Associate Practitioners and Medical Laboratory Assistants. Transformational work is underway to consolidate and align processes into the new target operating model. The department plans to operate from the new Blackfriars Hub laboratory in 2025. Development of new Essential Service Laboratories (ESL) will ensure the service operates urgent diagnostic testing across all clinical sites.
At this exciting time and alongside this transformational work, the Quality team is transitioning and adapting to support the laboratories. Newly adapted roles in the Quality team include a Senior Quality Manager, Quality Manager and Quality Officer who will work together to support Biochemistry and Immunology. The post holder will form an important part of this new team. The key quality priorities are to ensure the quality and competence requirements for ISO 15189:2022 are achieved, to maintain all quality, regulatory and safety requirements, complete the future/TOM accreditation application (ETS) and maintain ongoing quality monitoring and risk management processes.
About us
Synnovis is a scientific organisation with a clinical purpose. Working in partnership with Guy's and St. Thomas' Hospitals, King's College Hospital, Royal Brompton and Harefield Hospitals, and Princess Royal University Hospital - we aim to set the standard for the future of pathology.
Synnovis Analytics is responsible for the provision of Pathology testing services to patients and customers
Biochemistry and Immunology provides a comprehensive range of services across all sites. A team of Consultant and SpR's provide clinical liaison cover. The laboratories are well equipped, fully computerised and UKAS ISO15189 accredited.
The quality department currently uses Qpulse and the key QMS software, will access Epic Beaker LIMS and utilise Trust Incident management systems Inphase and RADAR.
Your development and learning
You will have a suite of learning opportunities available through The Synnovis Way Development programme, the Scientific Learning and Development Fund and the Synnovis Academy through which you can receive funding / support for advanced qualifications.
Job responsibilities
The successful applicant will join a dynamic quality team based across all Synnovis operating sites and maintain close working relationships with other Quality Officers, Quality Managers, the Senior Quality Manager, stakeholders and operational staff covering this department.
Job Summary
You will support the Quality Manager in the clinical governance and risk management of your area. Working alongside laboratory teams to ensure compliance with ISO 15189, you will act as a bridge between the Quality and Operational teams. Reporting to the Senior Quality Manager, you will have a high level of responsibility to ensure the successful delivery of pathology services, in line with our corporate objectives.
This is a 12-month fixed-term opportunity to support the Quality team and the Biochemistry and Immunology team until February/March 2026. Suitably experienced Specialist Biomedical Scientists will be considered for this role.
Key Relationships
* Head of Quality
* Senior Quality Manager (Infection Sciences, Biochemistry, Immunology, Support Services)
* Quality Managers
* Quality Officers
* Service Delivery Managers (Biochemistry and Immunology)
* Operational Managers (Biochemistry and Immunology)
* Biomedical Scientists (Biochemistry and Immunology)
* Strategic Clinical Leads
* Clinical staff
Duties and Responsibilities
You will hold a variety of accountabilities in the laboratory environment. These include, but are not limited to:
* Provide close support and expert advice to managers in multiple working environments whilst also overseeing quality across your service line(s).
* Ensure your area of responsibility complies with all relevant current and future legislation and conforms with the ISO 15189 standard and the recommendations from recognised professional bodies.
* Be the first point of escalation for any quality failures, requiring you to evaluate, identify and instruct on corrective actions.
* Coordinate and manage audits, complaints, incidents, employee training, quality improvement and assurance, equipment inventory and maintenance through the Quality Management System (QMS).
* Lead and liaise with external inspectors/ assessors from regulatory bodies such as UKAS, MHRA and verify the completion of corrective action as required by the reports.
* Provide leadership and day-to-day direction to Quality Officers; and help, advise, support and mentor laboratory employees to ensure an effective QMS is in operation.
* Act as QPulse administrator and ensure appropriate training is delivered for your service line.
Person Specification
Qualifications
* HCPC State registration as a Biomedical Scientist or Clinical Scientist
* MSc, FIBMS or equivalent experience in a similar role
* Quality Management qualification or equivalent experience
* UKAS Assessor
Experience
* Leadership qualities with experience of coaching and co-ordinating others
* Involvement with external assessments/inspections e.g. UKAS/MHRA
* Development of policies and service improvement
Skills and Knowledge
* Full knowledge of ISO 15189 standard and ability to implement the correct policies and procedures to implement in relation to quality systems, with reference to UKAS
* Ability to troubleshoot and train those who use the Quality Management Systems
* Ability to manage effectively in a dynamic environment with multiple conflicting priorities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience £54,320 to £60,981 per annum depending on experience.
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