QA & Technical Manager
Electricals, Appliances or Similar
Wigan
Competitive plus benefits
My client has an excellent opportunity for an experienced Technical / Quality Manager to join their team. Candidates will have a background in electricals, SDA's, MDA's or similar.
Job Purpose:
1. To ensure that all products we bring to market are safe, fit for purpose and are of excellent Quality, meeting both internal & external customer requirements.
2. To advise on product Quality Improvements & cost saving suggestions and following these through to implementation with OEM manufacturers.
3. Implementation of the product development launch pipeline, following the Technical processes required, for right-first-time and on-time product delivery/launch.
4. To meet all legal compliance standards required and constantly meet customer expectations in relation to the Quality of our products.
5. To monitor and advise on product performance in the market by reviewing/assessing product returns and customer feedback. Work with Refurbishment team to ensure any return trends are identified and corrective actions implemented.
6. Investigation and satisfactory resolution of customer complaints, in a timely fashion.
7. Monitoring & reporting on supplier performance against a set of defined criteria, to aid supplier selec...