Choose Well - Choose WWL
Job overview
The Division of Medicine is looking for a resilient, motivated and engaging individual to support the leadership of the Divisional Governance Team in the role of Deputy Head of Governance.
The primary focus of the Deputy Head of Governance is to oversee the operational delivery of the Divisional clinical governance agenda, maintain efficient delivery of governance outputs and to ensure the smooth running of the team.
This is a permanent, full time role working a 37.5 hour week with hours being worked Monday-Friday and with a mix of office and home-based working.
The successful candidate will work closely with the Division's Medical, Nursing and Operational management teams and in collaboration with Corporate Governance functions.
Candidates will be required to present original certificates for qualifications at interview stage.
This vacancy may close earlier than the specified closing date if a high volume of suitable applications are received.
Main duties of the job
The successful post holder will:
* Possess sound knowledge of the relevant legislative and regulatory body requirements (CQC), relevant policy and key recognised sources of evidence based practice and guidelines. In addition, demonstrate knowledge and understanding of contemporary clinical risk management strategies that are effective in promoting and ensuring high quality patient care.
* Be educated to Degree level or with equivalent experience, with a sound understanding of clinical governance and excellent communication, influencing and analytical skills.
* Provide comprehensive leadership in all aspects of patient safety, incidents, complaints, risk and governance issues, promoting a culture of embracing learning whilst ensuring there is robust methodology in place to monitor quality standards to demonstrate that learning is embedded.
* Support the Head of Governance in ensuring that systems and processes are implemented and monitored in order to achieve governance, assurance and quality objectives within the Division of Medicine, dealing with highly complex complaints and data of a sensitive nature.
* Act using their own experience and knowledge to achieve best practice and results, being guided by Trust policies and principles.
Working for our organisation
Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values 'the WWL Way'.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind, we are seeking to recruit people who share our values and beliefs.
Detailed job description and main responsibilities
Duties and Responsibilities
* Actively support the division in the implementation of defined national and organisational standards, demonstrating their effective application at all levels.
* Lead on the monitoring and implementation of effective processes to achieve relevant quality targets.
* Support the Head of Governance in providing expert advice and leadership on governance and assurance issues to the division and wider Trust.
* Support the implementation of the risk management strategy and policy in the division, including the effective maintenance and application of the risk register.
* Actively contribute to the development of policies and procedures relevant to the services provided by the division.
* Contribute to any external accreditation processes by ensuring the division is compliant with standards ensuring the compilation of relevant evidence.
* Support the Head of Governance to ensure that there is local and organisational learning following all types of incidents, complaints and claims, actively disseminating lessons learned throughout the Division.
* Support the management of the complaints process in division, identifying trends, ensuring learning from experience and that action plans are followed through, acting as case manager for specific cases.
* Assist the directorate to develop, set, and implement action plans relating to their clinical governance agenda and support changes in working practices, in line with governance related reviews, inquiries, or recommendations.
* Provide clinical governance information for the directorate management team, including incident, complaints, and claims information. Ensure that directorate plans take these into account and any action points are addressed, through the delivery of governance plans and their regular review.
* Collate statistics and information to produce succinct, coherent governance-related reports for the directorate and Trust-wide forums.
* Provide the directorate with timely and accurate reports and relevant progress updates for directorate and specialty governance action plans, audit programmes, and assist in the management of risk.
* Ensure effective systems are in place to support evidence collation of compliance with the CQC Fundamental Standards.
Communications and Key Working Relationships
* Be responsible for communicating complex and sensitive information to patients, relatives and staff in highly charged situations particularly in relation to complaints.
* Build and maintain effective working relationships with all colleagues across the division and Trust.
* Support members of the divisional management team in the development and progress of specialty governance meetings.
* Promote the Trust's strategic direction across specialty teams with the appointed governance leads.
Person specification
Qualifications
* Degree level qualification /or equivalent experience.
* Demonstrable evidence of continuing professional development.
* Management/Leadership qualification.
Experience
* Experience in a leadership or management level post or equivalent.
* Working with sensitive/confidential information.
* Experience of providing training.
* Experience of managing multiple projects, deadlines and fluctuating workloads.
* Use of governance management systems / databases.
Skills
* Excellent report writing skills.
* Demonstrable negotiation skills.
* Track record of successful policy, procedures and guideline development.
* Able to use Microsoft Office software.
* Teaching skills in formal and informal settings.
* Excellent organisational and planning skills.
* Excellent verbal, written and interpersonal communication skills.
* Ability to interpret complex and sensitive data and present to all levels of staff.
* Able to work effectively under pressure, manage conflicting priorities and meet deadlines.
Knowledge
* Professional and specialist knowledge in at least one area of clinical governance.
* Governance theory and methodology.
* Investigation methodologies.
Additional
* Initiative.
* Able to manage own workload.
* Self-awareness.
* Personal and professional integrity.
* Flexible and positive approach to work.
* Enthusiasm/motivation.
* Speak English to an appropriate standard relevant to their role.
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