We are seeking a Contact Centre Advisor to work within the Contact Centre. The team is dynamic, energetic and hardworking, which is vital within the fast-paced environment we work in. Through the supportive nature of the team we pride ourselves on encouraging and sharing best practices to enable each other to do the best job possible. Whilst we're professional and committed, it is also a fun, friendly and sociable environment to be in.
About the Accountabilities
1. Demonstrate exceptional skills when dealing with customers
2. Consistently deliver high standards of customer service to existing and potential customers
3. Establish and build effective working relationships with our client's carrier partners
4. Handle customer issues relating to deliveries and effectively resolving them
5. Demonstrate excellent awareness and responsiveness to sales opportunities
6. Generate sales through service, technical knowledge and selling skills
7. Upsell ancillary products to customers where it is beneficial to do so
8. Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance
9. Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling
10. Be responsive to demands and anticipate the needs of customer
11. Deliver excellence in customer handling & processing Brand Am...