Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 3,500 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role & Team Amplitude’s mission is to be the operating system for digital business. At its core, Amplitude provides a new window into digital customer behavior that helps businesses answer the question: “Where do we place our digital bets to maximize growth?” We approach challenges with humility, we take ownership of our contributions, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. Do you want to join a dynamic and creative team? Do you love to help people to learn new tools and systems? Amplitude’s Customer Education team is looking for a Trainer who can instruct our customers on the critical stuff and enable them to get the most out of Amplitude. You’ll be part of and can help shape a small yet energetic team that will play a key role in Amplitude’s growth and our customers’ long-term success. Learn more below As a Technical Trainer on our team, you will: Deliver high-quality and engaging live and recorded training sessions to new and existing customers, partners and internal teams. Deliver regularly scheduled 1:many training sessions, both remotely and in-person. Partner with Amplitude’s local team to deliver internal product enablement, when needed Gain a proven understanding of all Amplitude products so that you can answer a range questions from customers during their training Work closely with customers to understand and tailor training content to meet their needs during live engagements Delve into customers’ data sets so that you have a firm understanding of their use cases and data Teach to a variety of levels (some customers will be new to analytics, some will be well versed) Collaborate closely with the rest of the global Education team to shape content for live training and share takeaways from live customer events Partner closely with internal, customer-facing stakeholders, Partners and account teams who support your customers Additional skills desired: API Configuration SQL Google Analytics Google Tag manager You'll be a great addition to the team if you have: Excellent communication skills, including and especially strong presentation and facilitation skills. You have the ability to communicate sophisticated business software processes effectively Excellent interpersonal skills - You’re dynamic and enthusiastic, and connect well with others Ability to teach yourself new products. You’re analytical and can assess what is essential to know or do, and what’s not. Ability to prioritize and effectively handle multiple projects and tasks concurrently. You’re organized, methodical, and detail-oriented Ability to work independently and as part of a team Familiarity with product analytics required Experience working in a SaaS environment is a plus At a minimum, you need to have: 2-3 years experience delivering training Ability to travel 30-40% Fluency in English (must have), Spanish (advantageous) and French (must have) Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. We care about the well-being of our team: At Amplitude, we offer a comprehensive benefits package designed to support your physical, emotional, and financial well-being. We believe that our employees should have access to high-quality healthcare, paid time off, and other benefits that allow them to focus on their work and their personal lives. Our benefits package includes: Competitive medical, dental, and vision programs Paid family bonding time off and family forming benefits Annual leave plus holidays Fully paid disability and life insurance programs Wellness and Learning and Development allowances and more… Employee Stock Purchase Program (ESPP) We are committed to creating a globally consistent and locally sensitive benefits plan that meets the needs of our employees around the world, regardless of where they live. We believe that our benefits are an important part of our employee value proposition and that they help us to attract and retain top talent. We encourage you to learn more about our benefits package and to see how we can support your well-being. The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era. Other fun facts about Amplitude: We were recognized in the Newsweek Excellence Index 2024. Our customers love us They've said we're the 1 product analytics solution for 15 quarters in a row on G2. We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™ We care A LOT about product innovation. Fast Company called us the 3 most innovative enterprise company in the world. We invest in our people. We offer mentorship programs, management training, and wellness initiatives. We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. We’re a global and fast-growing team We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom. LI-ER1 By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.