The post holder will be responsible for management and co-ordination of the work of the clinical office within Neurology and Neuropsychology. This will include:
* ensuring the delivery of a seamless high quality service to patients and clinical teams
* enabling the delivery of all access, quality and performance standards
* ensuring that all local administrative processes are fit for purpose and are compliant with Trust policy
* Specific aspects of this post will include the management of the PTL/RTT and waiting lists, to ensure that the service is providing the best possible standards to patients on their clinical pathway.
Main duties of the job
* Management of the PTL & RTT
* Regular attendance at RTT & Validation Meetings
* Regular attendance at POD meetings
* Actively involved in clinic management.
* Oversight of Outpatient related performance.
* Management of Neurology and Neuropsychology Administrative Teams.
* Attendance and presenting of data in regular Service Line, Improvement and Performance related meetings.
* Deputising for Deputy Service Line Manager with operational issues.
Job responsibilities
Team Management
* Ensure that all staff within the team are suitably trained/released for training to allow them to undertake core roles and responsibilities
* Ensure that all staff are effectively managed within the agreed performance and quality framework
* Ensure that all staff receive timely and appropriate appraisals
* Ensure that all staff are managed in line with the sickness and absence policy
Performance Management
* Be fully conversant with and ensure compliance with all corporate standard processes and policies including the Trust Access Policy and the Administrative Process Notes
* To be the first point of contact for administrative and waiting list management matters for own area
* Ensure that the clinical office effectively supports the clinical teams and patient pathways
* Liaise with the team and other departments to ensure that capacity is effectively utilised in line with the Clinical Administration Key Performance Indicators
* Ensure that the relevant PTLs and waiting lists are effectively managed in line with Trust policy and process
* Ensures that sufficient capacity is available to meet demand within the required timescales.
* Where there is insufficient regular capacity available then to ensure that suitable additional capacity is organised in a timely way.
* Ensure the effective development of any necessary local processes ensuring they do not run counter to standard policy and process
* Ensures that all clinical capacity is effectively utilised so making the most efficient use of available resource
* Ensure that processes are developed to ensure that Waiting Lists are an accurate reflection of patients waiting to be seen
* To support the process of managing clinical staff annual leave to ensure that services are appropriately covered,
* Co-ordinate an effective rostering and timetabling function for the office to allow the delivery of best practice booking pathways
* To ensure the keeping of effective records of all types of leave
* To co-ordinate the completion of relevant data quality reports
Person Specification
Knowledge and experience
Essential
* Comprehensive demonstrable experience of line management of multiple staff and of dealing with HR and development issues
* Demonstrable experience of dealing with complex organisational problems
* Demonstrable experience of managing change
* Proven knowledge of patient pathway issues and the delivery of waiting times
* Previous demonstrable experience of decision making and using own initiative
Desirable
* Good proven knowledge of NHS systems and processes
* Broad proven understanding of Corporate Strategy and governmental direction for NHS care
* Demonstrable experience of managing budgets and resources
Qualifications
Essential
* Educated to Business and Admin degree standard or equivalent level of qualification/ equivalent demonstrable experience.
* Proven evidence of continuing professional development
Aptitude and abilities
Essential
* Excellent communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
* Excellent interpersonal skills
* Ability to handle difficult/distressed patients/ relatives in a sensitive and empathetic manner
* Effective influencing skills: in general and with senior health care professionals
* Accuracy and attention to detail
* Demonstrates an understanding of the importance of confidentiality
* Effective time management and organisational skills.
* Ability to work calmly and methodically when in a busy environment from a busy and varied workload.
* Ability to interpret complex data and understand patterns and trends
Desirable
* Demonstrable experience of working with patient management systems
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
Derriford Hospital
Derriford Road
Plymouth
PL6 8DH
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