Shift Pattern The Patients Booking Hub works to a shift pattern on a rota published at least 8 weeks in advance, details are as follows: 5 x 7.5 hour shifts per week on a rota: 1 x early shift: 07:30-15:30 1 x late shift: 12:00-20:00 3 x shifts between: 08:00-16:00 08:30-16:30 09:00-17:00 1 x 6 hour Saturday shift per month with a day off in the same week preceding and an additional 30 minutes on 3 of the other 4 shifts in the preceding week to maintain 37.5 hours. Role Requirements We are looking for individuals with: Excellent interpersonal and organizational skills. A passion for delivering a high-quality patient experience. A desire to develop and progress in the NHS. Required abilities include: Confident communication with patients and Trust colleagues by telephone. Aptitude for using various IT systems.