About PTSG Founded in 2007, PTSG is a leading supplier of specialist services to the construction and facilities management (FM) sectors. We provide fall arrest equipment services, electrical testing, specialist building access, fire solutions, and water treatment. With a reputation for quality and innovation, we continue to grow and expand, delivering high-quality services to a diverse customer base. Role Overview We are seeking a proactive and detail-oriented Renewals Administrator to join our dynamic team. This role is essential in managing contract renewals, developing relationships with existing clients, and ensuring smooth administrative processes within a fast-paced environment. If you thrive in a role that combines customer service with organisational skills and a results-driven mindset, we'd love to hear from you. Key Responsibilities Assist with a variety of administration tasks including scanning, data inputting, and filing. Manage and administer contract renewals for a designated part of our customer base, ensuring accurate and timely distribution of hard copy contracts. Build strong relationships with customers, addressing internal issues and providing valuable insights to Sales, Operations, and Senior Management. Maintain and update our Customer Database, ensuring all calls, emails, and quotes are logged appropriately. Communicate product information effectively to customers and colleagues. Process and track the progress of orders efficiently, ensuring all actions are completed within deadlines. Job Context / Challenges This is a fast-paced and varied role, with a balance of routine tasks (e.g., contract generation, preparing large volumes for posting) and new challenges as you engage with our diverse client base. This role does not involve cold calling; all outbound calls are made to existing customers to manage contract renewals and relationships. You'll work as part of a collaborative team, engaging with colleagues from Sales, Operations, and other departments to achieve shared goals. Role Dimensions Individual contributor role with sole responsibility for managing contract renewals for a designated part of the customer base. Reporting directly to the Renewal Manager, you'll collaborate with colleagues across different divisions and functions. Person Profile Proven experience in a telephone-based customer service or sales role, ideally within a similar environment. Strong administrative and organisational skills with the ability to plan, prioritise, and meet deadlines. Comfortable working towards and achieving numeric targets. Excellent IT skills, particularly in Microsoft Word, Excel, and Outlook. Detail-oriented, with experience in system and record maintenance. Why Join Us? A supportive and dynamic team environment where your contributions are valued. Opportunities for career development and progression within a growing company. A varied and rewarding role that combines customer service, administration, and relationship-building. If you're a motivated and organised professional with a passion for customer service and administrative excellence, apply today to join PTSG