The Growth Company’s (GC) Centre for Assessment (CFA) team is looking for a Client Service Coordinator to join our dedicated service. In this role, you will support, arrange, and project manage the delivery of multiple assessments for CFA clients, ensuring that all services meet the required standards, business budgets, and service level agreements.
Centre for Assessment(CfA) is a leading UKAS-accredited certification body specialising in providing assessment, certification and training services to thousands of clients both nationally and internationally. With over 20 years’ experience in the assessment and certification industry, CfA work in partnership with a highly skilled team of auditors and assessors to provide a client-focused, value-adding service.
This is a Fixed Term contract position until 16/03/2026.
Key Responsibilities:
* Work with clients and auditors / assessors to ensure that all client services are established/planned and delivered.
* Co-ordinate project’s so that they take place on time, following the requirements of specific certifications / standards to exceed client expectations.
* Provide effective management of client projects in line with contractual, process and accreditation requirements; contributing to the achievement of revenue, sales and client retention targets.
* Follow agreed financial processes to ensure that accurate sales invoices are sent to clients and supplier invoices are sent to Finance with the aim of both being paid in accordance with CfA's terms.
* Provide a high level of customer care to all clients maintaining a professional service.
* Liaise with Auditors / Assessors providing support and guidance when required ensuring all processes and requirements have been followed.
About You:
* Ability to use processes and procedures as a basis for making administrative/procedural decisions and judgements.
* Understanding of current issues facing businesses, organisations and sectors.
* A self-starter with the ability to manage several concurrent tasks and work to agreed timescales.
* Maintains self-control, displaying positive and enthusiastic behaviour.
Skills and experience required:
* Previous experience of working in a customer service orientated role.
* Experience of building relationships with customers.
* Ability to communicate to all levels of persons both internally and externally in a business environment in a professional manner.
* Time management and organisational skills with the ability to prioritise work effectively.
* Ability to act on own initiative to ensure logical and expedient response to resolve issues.
* Strong interpersonal skills with the ability to work effectively as part of a team.
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