This range is provided by Perch Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
£60,000 + up to 20% of your annual salary, paid as a bonus.
This role is based at our Blackpool, Skipton or Manchester Spinningfields office. We offer hybrid working options.
Human Resources Advisor @ Perch Group | Human Resources Development
Perch Group are searching for a Scrum Master.
At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.
Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.
About Our Team
Perch Group houses data-driven services spanning the entire debt lifecycle, including BPO services, debt collection, debt purchase, reconnection, and litigation services.
Your closer team will include Project Delivery Leads and Change Managers, with you being led by the Director of Strategic Programmes. You will most often work with the Project Delivery department and various stakeholders across the organisation.
Responsibilities
You'll make a major contribution by demonstrating…
Current State Assessment and Agile Implementation:
* Assess the current state of Change Management Framework and identify gaps in efficiency, collaboration, and alignment with Agile principles.
* Recommend and implement Agile methodologies tailored to the organisation’s needs.
* Develop and drive Agile adoption strategies to improve delivery outcomes and team performance.
Agile Facilitation:
* Guide and coach Agile teams on Scrum, Kanban, and other Agile frameworks, ensuring adherence to best practices.
* Facilitate key Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
* Encourage collaboration, self-organisation, and accountability within teams.
Delivery Support:
* Work closely with the Transformation Director to align Agile teams with broader business objectives and project deliverables.
* Support teams in breaking down work into manageable increments to enhance delivery efficiency.
* Identify and remove impediments that hinder the team's progress, escalating issues where necessary.
* Foster a culture of continuous learning and improvement within teams, promoting Agile maturity.
* Measure team performance using Agile metrics such as velocity, cycle time, and lead time, using insights to drive improvements.
* Encourage feedback loops and adapt Agile practices to the evolving needs of the business.
Stakeholder Engagement:
* Collaborate with Business Owners and Business Analysts to ensure well-defined and prioritised backlogs that align with business objectives.
* Support stakeholder engagement by providing visibility into team progress, risks, and dependencies.
* Advocate for Agile principles across the organisation, influencing leadership and teams on best practices.
* Work with the Transformation Director to proactively identify, assess, and mitigate risks that could impact project delivery.
Ensure dependencies across teams and projects are well-managed within Agile frameworks.
Qualifications
You should apply for this role if you have experience in..
Agile Expertise:
* Proven experience as a Scrum Master in an Agile environment, preferably within financial services or a regulated industry.
* Strong knowledge of Agile methodologies, including Scrum, Kanban, SAFe, and Lean principles.
* Experience in coaching teams and embedding Agile best practices at different levels of maturity.
* Excellent facilitation skills with the ability to drive effective discussions and conflict resolution.
* Strong leadership qualities, fostering an inclusive and high-performing team culture.
* Ability to navigate complex environments and manage multiple Agile teams.
Delivery & Problem-Solving:
* Experience working with Agile delivery frameworks in alignment with traditional project management approaches.
* Strong problem-solving skills with the ability to remove blockers and drive resolution of issues.
* Knowledge of Agile metrics and how to use them to drive performance improvements.
Stakeholder Management:
* Ability to build strong relationships with cross-functional teams and senior stakeholders.
* Excellent communication and influencing skills to drive Agile adoption across the organisation.
You may be suitable for this role is you have the following qualifications:
* Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or equivalent Agile certification.
* Experience with Agile tools such as JIRA, Azure DevOps, or equivalent.
* Additional certifications in Agile coaching or SAFe methodologies are desirable.
Application Process
A first stage video call with the internal recruitment team (15 minute call)
A face to face or video call with the hiring manager (45 minutes- 60 minutes)
Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment.
If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.
If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk.
What’s In It For You
37.5 hours per week. We offer flexible working hours between our core hours of 8am- 6pm, Monday to Friday.
The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
And many more benefits to support your wellbeing and professional development.
We are an equal opportunities employer
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
At Perch, our strength lies in our team, their enthusiasm, and their passion for the business. Whether you’re looking to gain foundational skills in financial services, have a knack for customer service, or seek to expand your horizons, we likely have the perfect opportunity for you.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management
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