We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits:
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards
Key Attributes
* Innovative
* Experience
in setting up prosesses
* Has
a can-do attitude.
* Has
experience managing a small team
* Is
an excellent communicator, who will be confident in liaising with departmental
heads, team members and guests.
* Is
an excellent team player with the ability to work autonomously
* Self-motivator
with a proactive and enthusiastic attitude
* Highly guest service focused
* Possesses
interpersonal relationship and organisational skills.
Role & Responsibilities:
* Responsible for
the smooth running of the reception department
* Supervision of
the reception team
* Regularly
review adherence to all agreed systems and correct/change where necessary
* Allocate tasks
to members of the team- adjust according to service/operational requirements
* Understand and
proactively work towards all growth targets for the business
* Health and
Safety management inc equipment checks, maintenance internal and external
* Collation of guest database
through accurate records, reporting and database.
* To ensure all of
our guests receive a warm welcome and are treated to the up most hospitality
and care during their stay with us.
* To provide an
unforgettable experience and this starts with Reception – not just on arrival
but through the whole process of booking to departure.
* To follow all
hotel policies as outlined in your training manual – Reservations, Sales, Check
In and Check Out Procedures
* To achieve sales
in line with company objectives
* To promote
additional products and services within the hotel and group brand
* To maintain
exemplary billing systems and obtain all payments from guests in accordance
with company Policy, and the accurate accounting and processing of all
reception sales.
* To maintain high
standards of hospitality, processing bookings, up selling, salesmanship,
financial and reporting diligence.
* To support the reservations team
with booking support
* To ensure all
complaints are minimized and handled professionally as in accordance with hotel
policy
* To ensure a good
working relationship with all other departments and communicate information
throughout the hotel
* Stock
replenishment of department areas
* Ensure daily
updates are communicated throughout the hotel
* Follow
legislation relating to job role.
* To ensure good working relationship with all other
departments and communicate information throughout the hotel.
* To understand
responsibilities in relation to Fire Procedures, Health and Safety, COSHH,
Infection Control and Emergency Aid.
* All other
duties as required