Teams and Messaging Engineer
Department: IT Services - Cloud
Employment Type: Permanent - Full Time
Location: Newquay, Cornwall, UK
Description
Life at Kings
King’s Service Centre is a Cornwall based company that provides comprehensive support for the IT systems of world-renowned university King’s College London. Our mission is to design and maintain the ultimate user experience for educational technologies in use by over 100k+ college staff and students.
The King’s Service Centre (KSC) opened its doors in 2015 with one building and 25 staff. Since that time KSC has grown to multiple locations with over 200+ staff members. Our team is only increasing by the day providing excellent opportunity for internal advancement.
Working in higher education we support your technical growth and development by providing training, courses, and exams from industry leading companies like Microsoft. Fostering innovation, we also fund the attendance of conferences around the globe. While we encourage you to work with your colleagues onsite, we do support hybrid working, allowing you to work from home part time and create your optimal workflow.
The Role
As a Teams & Messaging Engineer, you will play a crucial role in managing, maintaining, and securing the university's Exchange and Microsoft Teams environments. This includes implementing security measures, troubleshooting issues, and collaborating with cross-functional teams to deliver innovative solutions and enhance service quality.
Core Responsibilities
* Ensure all Messaging Services are securely maintained to the correct architectural and technical best practice specifications
* Be a stakeholder in determining whether a new release, affecting a service in production, is ready for promotion
* Contribute to the delivery of updates or solutions to the Collaboration/Messaging environment.
* To contribute to the Messaging service/product roadmap.
* To drive operational excellence across Collaboration/Messaging Services.
* To produce high quality documentation to enable and promote knowledge sharing across Collaboration/Messaging services.
* Managing 3rd line customer tickets from staff and students in Helix
* Maintaining and administering of existing scripts in PowerShell
* Enforce IT Security protocols, processes, policies, and standards.
* Supporting the delivery of technical change across the whole of Microsoft 365, but specifically Exchange and Microsoft Teams
What we value
Strong background in Microsoft enterprise technologies including:
· Microsoft 365 Administration
· Exchange Online and Exchange Server
· Microsoft Teams Administration
· Microsoft 365 Security & Compliance capabilities
Experience of supporting Microsoft Office 365 components, specifically Exchange Online & Microsoft Teams
Exposure to PowerShell scripting
Experience in IT service management; including change, incident, and problem
Good knowledge of IT Security protocols, processes, policies, and standards
Ability to write technical documentation and operational manuals
Employee Benefits
* Hybrid Working - Minimum of 5 days per month in the office
* 10% Performance related bonus
* 30 Days holiday and maximum of 8 public holidays (pro-rata)
* Sick pay
* 4 Discretionary Christmas Closure Days
* Contributory pension scheme
* Life Assurance cover
* Service time - 3 Volunteer days per year
* Free onsite parking & Bike racks
* Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
* Student Discount (access to Totum, Unidays & Student Beans)
* CycleScheme
* TechScheme
* Opportunities for formal training and professional certification
* Free access to Linkedin Learning
* Free access to Future Learn short courses
* Potential for internal promotion and advancement
Equality, diversity & inclusion
We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.
This is in line with King's College London (KCL).
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