RM plc Abingdon-On-Thames, England, United Kingdom
Service Designer Role
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.
This role is hybrid, 1 day in the office per week, plus monthly in-person workshops in Abingdon head office, and occasional travel for user research and customer workshops.
We are looking for a Service Designer to drive and connect all Service Design activities across our core product portfolio.
You will be part of a Design Team where you can expect to access and get support from other specialists (e.g. user researchers) and similarly, you will be expected to have the versatility and adaptability to support on UX projects as needed.
Responsibilities
1. Develop and implement comprehensive service design strategies aligned with business objectives and client needs.
2. Conduct service design activities to scope, plan, co-design, and execute on new service offerings.
3. Plan and conduct user research and evaluation activities, turning raw research data into insights.
4. Lead the design and prototyping of ideas and solutions.
5. Work directly with customers and users to understand their needs and translate them into tangible solutions.
6. Facilitate and lead workshops.
7. Produce design assets such as service blueprints, user journeys, workflows, personas, and prototypes – and know which ones are right for the job.
8. Engage with stakeholders to inform your design and to advocate for the value of great user experience.
9. Collaborate with cross-functional teams and stakeholders to ensure seamless service delivery.
10. Be an active member of the design community, sharing best practices and tools with the team and wider business.
Experience
1. Proven experience working as a service designer within cross-functional teams.
2. Solid experience in service design, preferably in large-scale, complex environments.
3. Proven track record of stakeholder management in multi-faceted projects.
4. Strong analytical and synthesis skills, with the ability to translate insights into actionable strategies.
5. Proficiency in service design tools and methodologies.
6. Expertise in planning and facilitating workshops.
7. Proficiency in user research and prototyping methodologies.
8. Strong problem-solving skills and attention to detail.
What’s in it for you?
At RM, we provide office-based colleagues with multi-location and hybrid working options. We offer a competitive salary and a core benefits package which includes private medical healthcare, life assurance, and a Group Personal Pension Plan. There are also lots of voluntary benefits available.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all.
Unfortunately, we are unable to offer visa sponsorship for this role.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Product Management
Industries
IT Services and IT Consulting and Education
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