Detailed Job Description and Main Responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Provide second and third level support for CPFT clinical systems, including the operation of a clinical systems helpdesk function. These systems include (but are not limited to) SystmOne, MHCT, OpenWard, PC-MIS, e-Referral, Datix.
2. Support implementation of processes for second level support change requests, including understanding of the change request, offering evaluation of the impact and communicating back to Clinical Systems Manager.
3. Offer advice and guidance on effective use of clinical systems, including agile working capabilities and emerging cross provider systems and processes.
4. Responsible for analysing user requirements and translating these requirements into solutions by modifying, developing and implementing enhancements to the system.
5. Troubleshoot technical issues and identify modifications needed to meet changing user requirements, offering resolution or re-direction to the correct team.
6. To lead on specific projects as required for services across CPFT.
7. To work closely with clinical teams across the organisation to analyse, identify & implement changes.
8. Assist the Clinical Systems Manager, their delegates and Clinical Systems project managers in delivery of the IT projects run by the Clinical Systems Team.
9. If required, deliver training sessions as outlined by the Clinical Systems Manager or their delegates through face to face or online technologies.
10. Ensure all training materials are up to date and appropriate, including both paper and electronic.
11. Monitoring, advising and maintaining Data Quality and Information Governance requirements.
12. Carry out system configuration work as required and specified by the Clinical Systems Manager or their delegates.
Person Specification
Education / Qualifications
Essential Criteria
* Degree in IT or numeric subject, or in depth experience in relevant roles.
* Good command of written English.
Desirable Criteria
* PRINCE2 or Agile project management.
* ITIL Foundation or above.
Experience
Essential Criteria
* In-depth experience in supporting Clinical Information Systems, TPP's SystmOne PAS.
* In-depth experience supporting and training on IT systems.
* Experience of system testing.
* Experience of working in project environment and delivering product within specified deadlines.
* Experience of planning and organising own workload and working with a minimum of supervision.
* Experience of managing a demanding workload including prioritising work.
Desirable Criteria
* Experience in data processing.
* Experience in using Microsoft packages MS Visio, MS Project.
Skills & Abilities
Essential Criteria
* Highly motivated.
* Excellent verbal and written communication skills.
* Ability to deal with challenging customers and situations in both training and support roles whilst remaining calm and polite.
* Ability to adopt an appropriate style and method of communication and deal effectively with people.
* Ability to prioritise workload with conflicting deadlines.
* Attention to detail in all aspects of work.
Knowledge & Understanding
Essential Criteria
* In depth knowledge of MS Office packages (Word, Excel, and Outlook etc.).
* Knowledge of NHS terms and definitions and how these are represented in the systems being supported and training delivered on.
* Knowledge of Trust organisation structures and associated responsibilities.
Desirable Criteria
* Knowledge of key NHS performance requirements and how these are represented in relevant systems.
Other
Essential Criteria
* Positive approach to all people.
* Recognise people's right to privacy and dignity, treating every person with respect.
* Willingness to embrace integrated model and new ways of working.
* Flexible, some out of hours work may be required at short notice. Flexible working at peak periods particularly at project go-live.
* The NHS is a 24/7 service and as such, our clinical system users and projects may on occasion, require support outside of core hours where agreed with your line manager.
Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.
We are a health and social care organisation, offering a wide range of services, including:
* Integrated physical and mental health services for adults and older people;
* Specialist mental health and learning disability services;
* Children and young people's mental health services;
* Children's community services in Peterborough;
* Social care;
* Ground-breaking research.
We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit this link.
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