Company Overview
Hastings Direct is a leading digital insurance provider, dedicated to delivering exceptional service and support to our customers. With a strong focus on innovation and customer satisfaction, we strive to stay ahead of the competition.
Job Description
This is an exciting opportunity to join our team as a Customer Conduct and Outcomes Manager. In this role, you will be responsible for managing customer conduct and outcomes, ensuring that our customers receive excellent service and support.
Key Responsibilities
* You will work closely with our teams to develop and implement strategies that drive business growth and improve customer satisfaction.
* You will analyze customer data and feedback to identify areas for improvement and develop solutions to address these issues.
* You will ensure that our customers receive prompt and effective resolution to any issues or concerns they may have.
What We Offer
We offer a competitive salary of £70,000 - £90,000 per annum, depending on experience. You will also receive a range of benefits, including a generous pension scheme, life insurance, and access to training and development opportunities.
Requirements
* You will have a degree in a relevant field and at least 5 years' experience in a similar role.
* You will have excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
* You will have a proven track record of delivering results and driving business growth.