Your Aramark journey starts here We have an exciting new role at Edinburgh Castle reporting to our General Manager and working alongside our head chef and existing team. The is a unique role at this Iconic venue; and is a great opportunity to lead our Front of House teams to deliver an array of services to our customers. This is a hands on role responsible for delivering outstanding service to both Military and Civilian teams based at Edinburgh Castle. The Castle has 2 dining rooms along with function rooms, a bar and 9 bedrooms. Functions are a big part of this role and include the annual Royal Edinburgh Military Tattoo, Hogmanay Celebrations and VIP events. We are looking for someone who has excellent team leadership and customer service skills and a passion for delivering service excellence. What's in it for you Salary up to £24,000 Discounted meals on shift Working in Central Edinburgh 40 Hour working week - This role does include some evening and weekend work for Functions and Events Full training will be given along with excellent future development paths and opportunities within the Aramark group What you'll be doing • Oversee daily service delivery, to always ensure effective and prompt service. • Receive and deal with customer comments appropriately. • Manage and direct the effective delivery of special functions or events. • Oversee and ensure cleaning standards and safety procedures are adhered to. • Champion excellent customer service and effectively implement all customer communication tools. • Ensure all staff are fully trained • Holds regular team meetings • Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return • Ensure all daily administration work is complete and that inventories and statistical reports are completed • Prepare and conduct client reviews About Aramark Northern Europe - Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. Northern Europe - About Aramark Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.