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Direct message the job poster from Bromley Football Club
Key Contacts Internal
Head of Departments, Finance, First Team (Men’s and Women’s), Academy, Community Trust, Youth Section, CEO and Chairman.
Key Contacts External
The Football League, The FA, Other Football Clubs, Suppliers, manufacturers, supporters and customers.
Location / Requirements
Based at Bromley Football Club Offices located at The Hayes Lane Stadium, BR29EF. Due to the nature of the post, evening and weekend work will be required based around the Club’s home First Team fixtures.
Full Time – 40 hours per week including Home Match Days
Job Purpose
To oversee and lead the Club’s Ticketing and Retail operation maximising existing revenue streams and identifying new Ticketing and Retail opportunities across match days, during the week and online.
The ability to manage a small sales team, driving a high level of customer service.
Duties and Responsibilities:
1. To oversee and manage the sales of the Club’s ticketing operation inclusive of matchday tickets, season tickets, memberships, and other events.
2. Manage the running of the BFC Club Shop and Online Store, ensuring the shop is stocked and filled with product available for our supporters to purchase.
3. Source and create through a network of suppliers, a range of retail product, inclusive of the Kit and Training Wear items, own brand clothing product and accessories.
4. Account manages the club’s kit partner ensuring supply across the Club is met.
5. Work closely with the Clubs Retail and Ticketing EPOS provider to ensure the system is set up correctly for all events and products. You will lead on maximising use of the EPOS system.
6. Working alongside the Head of Media/Marketing and CEO, develop a marketing plan around Ticketing and Retail, inclusive of on-sale dates, promotions, and advertising.
7. Identify new opportunities to expand Ticketing and Retail operations to take sales and delivery forward.
8. Manage the workflow of staff during the week and a team on match days selling tickets and providing service at the turnstiles.
9. Provide a high level of customer service and attention to detail, ensuring processes and procedures are in place.
10. Provide regular reporting and updates to the CEO, The Owner/Chairman and Finance Department.
Personal Specification:
* IT skills to include the ability to use Microsoft Office (Excel, Word and Outlook)
* Experience of negotiation with suppliers and buying retail product
* Experience of managing a Club Shop and Online Store
* Previous experience of working in Football, Sport or Entertainment
* Knowledge and experience of Ticketing operations in sport
* Experience of working with an EPOS system
* Strong customer service and communication skills
* Strong organisational and administrative skills
* Takes responsibility for ensuring a high quality of work
* A genuine team player who will support and motivate other members of the team
* An adaptive individual who can cope well in high pressure situations
* A proven ability to multitask and manage multiple projects
* Hardworking and enthusiastic
* Meticulous attention to detail
* Understands the importance of confidentiality and integrity at all times
* Loyal and committed
* Seeks to learn and develop daily
How to apply
To apply, please send over a CV and cover letter to max.stanton-gleaves@bromleyfc.co.uk
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
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