Job Title: Experience Designer
About the job you’re considering
At Capgemini, we help our clients to innovate and transform to get the future they want. By combining strategy, technology, data science, and design expertise with an innovation mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.
Together, we work to transform the world’s leading businesses and build a better future while always pushing ourselves to do better. Together, we build great careers and give innovation that human touch the world needs.
In this role, you will join Capgemini’s Digital Customer Experience (DCX) team as a User Experience Designer, where you’ll become part of our innovative, passionate, solution-driven team. At DCX we create customer-led experiences that drive growth for our clients and simplify people’s lives. Our approach integrates design, tech, and business expertise to create products, services, and businesses from the ground up or transform existing ones.
Your role
The services we co-create with our clients are often transformational – the solution may not be obvious, and we are looking for individuals who can make sense where there is very little framework or direction.
As a user experience design practitioner, you will work within multidisciplinary teams to make a positive impact on the quality of our offer. You are curious, collaborative, and self-driven. You can work independently or as part of a team. At the end of the day, you are a designer and a consultant. You can drive conversations and help to solve problems and influence project direction for the best outcomes. This is an opportunity to develop your leadership skills and unlock your potential.
This role is initially focused on our work within the public sector but experience of and a willingness to work in the private sector is advantageous. As such you’ll work with stakeholders across functions and levels and deliver your work as part of project teams. You will have impact at all stages of design and product development.
What you'll do:
1. Contribute to the wider Experience Design community – Share your knowledge through internal talks, mentoring, and thought leadership. Engage in knowledge-sharing initiatives to help grow the design culture within Capgemini and beyond.
2. Design and present concepts and user interfaces – including annotations for best practice in information architecture, navigation, and user flows.
3. Use different techniques to identify and understand users and their needs, so that you can translate user stories and propose user-focused, evidence-based design approaches to meet these needs.
4. Employ a wide range of skills, interviewing users, creating detailed plans, understanding data, facilitating workshops, presenting research findings and more.
5. Visualise, articulate, and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence.
6. Understand and resolve design-centric disputes across varying levels of complexity and risk.
7. Communicate effectively across organisational and technical boundaries, understanding the context and making complex and technical information simple and accessible for non-technical audiences.
8. Identifying opportunities to create business value and improve the user experience.
Your skills and experience
Skills you’ll need:
1. Experience working with Government Digital Service (GDS) service standards, using GDS design principles.
2. Knowledge of which tools, process, or methods to use and how to bring an agile delivery team along with you.
3. Ability to engage with development teams and architects to ensure data and technical considerations are accommodated within the design. Evidence of working with user centred design colleagues to synthesise insights and act on the outcomes.
4. Experience using a range of design tools such as Figma, Sketch, Adobe XD, Invision, etc.
5. An empathetic approach and ability to listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences.
6. Ability to present designs and justify decisions you've made using an evidence-based approach. Proven ability to create high-quality, compelling design concepts and artefacts such user flows, journey mapping, service maps and wireframes.
7. Ability to build prototypes using code to create dynamic prototypes using HTML, CSS and basic Javascript.
8. Experience facilitating workshops with senior stakeholders, managing, and undertaking research with users and communicate using personas, interactive prototypes, and user journeys.
Bonus skills:
Lead and guide teams, setting the pace, ensuring teams are delivering, and supporting junior designers through mentoring, coaching, and skill development. You will play a key role in fostering a culture of knowledge sharing, cross-team collaboration, and continuous learning within Capgemini's Experience Design.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
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