Job Overview
We are seeking a dedicated and experienced Operational Excellence Lead to oversee and enhance our Customer Service operational processes. The ideal candidate will possess strong Workforce Management (WFM) and Management Information (MI) skills. This role is crucial in ensuring that our operations run smoothly, efficiently and in alignment with the company's strategic goals.
Duties
1. Implement operational policies and procedures to enhance workflow and ensure compliance with industry standards.
2. Monitor key performance indicators (KPIs) to assess operational success and identify areas for improvement.
3. Collaborate with key stakeholders to develop strategic plans that align with overall business objectives.
4. Conduct regular management meetings to communicate goals, expectations and provide feedback on performance.
Qualifications
1. Proven experience in an Operational Excellence role or similar position within Customer Operations.
2. Excellent organisational skills with a keen attention to detail.
3. Proficient in managing multiple tasks and projects simultaneously while meeting deadlines.
4. Strong problem-solving abilities and a proactive approach to challenges.
5. Exceptional communication skills, both verbal and written.
If you are passionate about driving Operational Excellence, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Pay: £60,000.00-£70,000.00 per year
Schedule:
1. Monday to Friday
Work Location: Hybrid remote in Bromley
#J-18808-Ljbffr