BBC Switchboard Operator
Salary: £11.44 up to £11.90
Contract: Temporary ongoing, no set end date.
Shifts: Full Time working position across various shift patterns, including weekends and bank holidays (Day shift and Nightshifts).
Hours: 12 hour Shifts between 8.30am- 9pm (days) and 8pm - 9am (nights). Flexibility on hours and nightshift option available upon discussion; should you amend your hours, this will affect the rate of pay offered.
Location: BBC Scotland, Pacific Quay
Training: Full training provided - 2 - 3 weeks, covering normal office working hours.
The Opportunity:
Based at BBC Scotland's Pacific Quay, this role is part of the contract with the BBC to provide a 24/7 Switchboard Operator service.
Your Day-to-Day Responsibilities Include:
1. Providing a professional operator service, acting as the common interface for internal and external callers within the BBC environment.
2. Answering all calls in a professional, courteous, and efficient manner, ensuring that all calls are connected to the desired destination.
3. Performing operators' duties on the BBC Operator Services switchboard within the laid-down procedures and familiarising oneself with all processes.
4. Providing cover for sickness and annual leave as required, for day and night shifts.
5. Updating the BBC Telephone database.
6. Recording daily handover and ensuring colleagues are aware of any events which could impact calls.
Signs of Success:
To be successful in this role, you'll need a rich combination of experience, proven skills, and personal attributes. See below to find out if you're the person we're looking for.
The Switchboard work is routine, and you can be under pressure at peak times. You need to be alert to new problems and occasionally make important decisions. All faults that occur need to be reported in a timely manner and escalated as necessary. The importance and value of the service to the BBC by Atos cannot be underestimated. You will always be professional and efficient.
Skills We Can't Do Without:
1. Adopting a flexible approach to customer and management requests as required.
2. Keyboard skills with working knowledge of PC software packages.
3. Good communication skills are essential.
4. Experience working in a contact centre environment or similar.
Skills We'd Like:
1. Previous experience in a Switchboard environment desirable but not essential.
More Reasons to Join Us:
In addition to joining a global leader in digital transformation, you can also expect a fantastic range of benefits, including a rewarding salary, 28 days' annual leave, private medical insurance, an attractive stakeholder pension scheme, plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.
We value your progress, and it's a top priority to engage, inspire, and develop you to help you maximise your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career.
How to Apply:
Confident this sounds like you? Please click below to complete our online application form and attach your CV in either Word or PDF format. #J-18808-Ljbffr