Customer Service Advisor - Hertfordshire
Pertemps is currently recruiting for a Customer Service Advisor to join our Automotive client based in Borehamwood.
Hours: Mon-Sun 8 am-8 pm (40 hours a week on a rota basis for the weekend)
Salary: £28,800
Duties:
Handling inbound and outbound calls
Delivering exceptional customer service at all times
Processing new bookings, booking extensions, and terminations within required SLAs
Handling customer complaints efficiently through to resolution
Updating company system with accuracy, processing rental documentation, and providing reports.
Offering additional products or solutions to improve customer experience
Requirements:
Proven experience in a customer service environment
A passion for customer service and a strong understanding of how to deliver it.
Proven ability to communicate effectively by phone, email, and chat
The ability to work under pressure and achieve business KPIs
Benefits:
25 Days holidays + bank holidays
Birthday day off
Pension
Work based discounts
If you would be interested, please apply, or call Corinne at Pertemps