We are looking to recruit a Full time Patient Services Advisor to join our busy Reception/Telephone team in St Neots. The Patient Services Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients. The successful applicant should have experience of handling high volumes of telephone calls and a focus on customer service, ensuring the patient experience is seamless and when issues do arrive they are dealt with politely and efficiently. Our core hours of business are 08:00 18:00 Monday - Friday. The successful applicant will be required to work 4 full days, working 08:00 18:00 Monday to Friday (non-working day for this post will be a Tuesday). However, the ability to cover evening clinic hours up until 20:30 on a rota basis is essential.
Main duties of the job
* Receiving patients and consulting with members of the practice team
* Answering incoming calls, dealing with patient queries and directing to the most suitable person/department
* Relaying information from the GPs to the patients in a timely manner.
* Be able to cover all reception duties as necessary
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
Living and breathing our values at Lakeside Healthcare Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
#J-18808-Ljbffr