Customer Account Team Leader & Customer Account Executive (Collections)
We are looking for both a Customer Account Team Leader and a Customer Account Executive (Collections) to join our team in Wilmslow.
TO APPLY: Please send your CV to careers@mslendinggroup.co.uk
Office based, Monday – Friday, 09:00- 17:30
Salary: To be discussed plus discretionary annual bonus.
24 holidays, plus bank holidays, (Increases to 25 after 1 year’s service)
Close proximity to Wilmslow train station
24-hour colleague assistance helpline
Westfield Health cash plan
Team social events and trips
Birthday day off
Give back day
Making the memory (time off for first day of school drop-offs, nativity plays and sports days!)
What We Do
We offer bridging finance on residential, semi-commercial, and commercial properties. As a business we look at every case on its own merits, and work closely with our clients to ensure their financial needs are met. We are fast, flexible and reliable in our offering.
Our Vision
We are growing into a nationwide bridging finance business, with the aim of having a £250m loan book, lending on average £25m per month, via brokers and directly to investors and property companies, for residential and commercial property transactions across the UK. We believe that a total commitment to people, values and relationships will disrupt our industry.
Role Overview
The core mission of this role is to support customers through the lifecycle of their loan with us. You will relentlessly deliver a positive experience for our customers even when they are experiencing difficulties. You take pride in delivering the best possible outcomes for every loan, whether it is a straightforward redemption or minimising our losses on a problem loan.
Obsess & Excel
To be really successful in this role there are certain areas the right candidate needs to obsess over or excel at:
* Plot your way to a prompt resolution no matter how complicated or difficult the situation
* Commerciality – know what’s best for the business (and is acceptable to the customer)
* Curiosity to ask questions and listen to the answers
* Care about our customers – have empathy, but not sympathy
Outcomes in Your Role
Within 3 Months:
* Complete your induction and demonstrate an understanding of what we do and how we do it
* Introduce yourself to every customer in your portfolio
* Categorise every account according to our contact strategy
* Check-in with your Team Leader on Core Behaviours
* Establish rapport with our 3rd party suppliers
Within 12 Months:
* Be able to manage accounts in arrears through to receivership
* Proactively recommend courses of action that are routinely approved by your Team Leader
Essential Qualifications/Previous Experience
* Property experience helpful
* Must be IT proficient
* English and Maths to GCSE level
Seniority Level
Entry level
Employment Type
Full-time
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