At Team RH, we’re on a mission to make health and wellness achievable, affordable, and accessible for everyone. Based in the North East of England, we’re more than just a health and wellness company – we’re a community. Through our innovative Team RH app, which combines an intuitive food tracker with the option to purchase our flagship Life Plan, we empower people to achieve sustainable fat loss and live healthier, happier lives. We cut through the noise of other diet companies by focusing on education and honesty, empowering our members with the tools and knowledge they need to truly succeed. Our values keep us focused on what matters: Courageously Different: We push boundaries and challenge norms. Passionately Driven: We’re fully committed to making a real impact. Setting the Standard: We hold ourselves to the highest standards, always. One Team RH: We’re in it together – employees and members alike. We’re here to support people in living healthier, happier lives. We’re building a future where wellness is within everyone’s reach. If you’re driven, passionate, and ready to embody our values, come and join us on the journey Member Experience Advisor As a Member Experience Advisor, you’ll play a vital role in ensuring our members get the most out of their Team RH Life Plan. Working as part of our Member Experience Team under the guidance of the Member Support Team Manager, your focus will be on delivering quick, efficient, and meaningful support that empowers our members to achieve their goals and change their lives. You’ll engage with our members across various channels, build strong relationships, and provide expert guidance to enhance their progress. By reviewing their profiles, goals, and achievements, you’ll offer tailored solutions to maximise their success on the plan while promoting our range of products and services. Responsibilities Provide Support: Deliver fast and efficient help across multiple channels, ensuring members quickly return to plan progress. Reach Our Members: Engage with a high volume of members, leaving a lasting emotional connection during every interaction. Proactive Issue Management: Identify trending issues affecting members, collaborate with the Member Support Team Manager, and propose solutions to prevent recurring problems. Innovative Engagement: Develop creative ways to engage members, helping them stay focused on their goals and addressing their unique needs. Coaching and Mentoring: Offer direct and indirect coaching to guide members in achieving their plan goals. Drive Long-Term Relationships: Review member profiles and adapt their plans to foster lasting relationships that extend beyond their initial sign-up. Experience & Skills Strong rapport-building and interpersonal skills. Ability to handle high-pressure, high-volume workloads. Analytical mindset to review data and provide actionable recommendations. Confidence to have difficult conversations with empathy and ease. Ability to promote products and services that boost member satisfaction and progress. A creative, solution-focused approach to meeting member needs. Passionate about helping members achieve long-term success. An ambassadorial attitude, always advocating for member progress and development. Hours Full-time: 37.5 hours per week. Benefits Free membership to the Team RH app and Life Plan. 25 days of holiday bank holidays. Employee discounts on all products. Free on-site gym. Regular staff socials. Opportunities for career progression, training, and personal development. Enhanced sick pay. Enhanced maternity and paternity pay. Smoke-free site. Free refreshments on site. Monthly 'Magic Moments' programme – a chance to win prizes for embodying our values. True Potential pension. For some office-based roles, we are currently trialling a 4-day working week and flexible start/finish times with core hours of 9am-4pm. This can be discussed at the interview stage. If you’re passionate about delivering exceptional support, building lasting relationships, and empowering people to achieve their goals, we’d love to hear from you