Who You Are You are an experienced customer service advisor with a strong background in handling council tax-related enquiries. You possess the ability to offer exceptional service while managing sensitive information. Your skills include proficiency in Revenue systems like NEC Northgate and holding a current BPSS certification. With experience in tackling CTAX billing and recovery, you are detail-oriented and committed to compliance with council policies and legal requirements. What the Job Involves The role requires you to be the first point of contact for residents, managing a variety of tasks like explaining council tax bills, setting up payment plans, and resolving issues. You will handle inbound calls related to council services, assist with council tax issues, and ensure accurate record-keeping. You must be aware of updated overtime rates, ensuring compliance with Liverpool City Council's payment structure for hours worked, both under and over 37 hours per week.