Job summary An exciting opportunity has arisen for a House Manager to join our Nursing and Care Team. This role will require the successful candidate to be accountable, alongside a clinical lead, for leading and managing a team of nursing and care staff to ensure the delivery of high-quality care to children and young people. Staff benefits include London weighting, shuttle bus, and more Read more below Main duties of the job You will be the lead professional responsible for coordinating the overall care and management of the children in the House, and the key contact for the family and multidisciplinary team. In collaboration with the Placement Managers, you will ensure care is appropriately planned and resourced, and you will ensure care is delivered in a safe manner at all times. You will be responsible for ensuring that the care in the House(s) enables the children to access their education and/or rehabilitation sessions, clinics, and leisure activities as scheduled in their timetable. You will work as part of a leadership team comprising of a House Manager, Deputy House Manager and Clinical Lead responsible for one or two Houses within a rotational model. Whilst undertaking the duties of the substantively employed role, this post is required to participate in a senior rota cover on site and respond to clinical escalations only in addition to their role. With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation. About us About Us The Childrens Trust is the UKs leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. Staff Benefits The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Date posted 12 January 2025 Pay scheme Other Salary Depending on experience £51,883 - £58,544 per annum, inclusive of London weighting Contract Permanent Working pattern Full-time Reference number B0474-25-0008 Job locations The Childrens Trust Tadworth Court Tadworth Surrey KT20 5RU Job description Job responsibilities Clinical Skills and Responsibilities Participate in the clinical assessment of children referred to The Childrens Trust and contribute to the Referral Screening Report. Leads and supervise the assessments, care planning and evaluation of childrens care needs in collaboration with families, and take action to address any issues/complications, for all children resident in the House. Participate in the site manager out of hours rota. Provide an environment where children are supported to express themselves as individuals and are given an appropriate degree of freedom and choice in their day-to-day care arrangements, depending on their individual needs and the setting in which they are cared for. Set appropriate social goals for children, ensuring a full range of activities are available. Provide a high quality of direct care as evidenced by clinical audit, which places the child/young person and their families at the centre of all planning. Work with the Placement Manager to ensure effective discharge planning processes that incorporate the needs of the child and family, and are clearly understood by the multidisciplinary team, family, and funder. Ensures the safe custody and administration of medication and report any discrepancies. Demonstrate competence in the full set of clinical nursing skills required of the role, as outlined in the RN competency package. Work closely with the senior nursing team to embed the principles of clinical governance into practice and attend regular clinical governance meetings. Utilise evidence-based practice and research to inform care treatments that lead to the desired outcomes for children. Lead in the audit process for the House, propose changes based on clinical audit findings and assist in their positive implementation. Work in accordance with The Childrens Trust policies and operating procedures. Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time. Management of self and others Demonstrate the ability to lead a team in the assessment, planning, implementation, and evaluation of care for children and young people. Ensure appropriate staffing levels and skill mix daily which reflect the needs of the children and young people. Proactively monitor performance and development of the team and individuals, ensuring alignment with SMART objectives, outlined through these processes. Objectively evaluate staff performance and identify areas for improvement, addressing these in accordance with The Childrens Trust Performance Management Policy. Identify the need for, and effectively manage the process of change, in line with local and Trust wide objectives. Demonstrate the ability to manage change processes positively and effectively. Participate in the annual budget setting process and manage financial resources within the allocated budget. Manage staff attendance and sickness absence in accordance with The Childrens Trust Wellbeing and Attendance policy. Conduct return to work interviews and initiate management action if trigger points are met. Ensure effective and efficient use of the Bank system. Verify and countersign timesheets on the computerised rota system. Lead on the recruitment, selection, and retention of staff. Review staffing establishment and skill mix to ensure the needs of the children and unit are safely met. Ensure unit meetings and team days occur on a regular basis. Be responsible for the management of incidents within their designated area, ensuring that learning outcomes are developed and disseminated to the team and strategically via clinical governance meetings. Participate in the site managers on call rota. Communication Communicate effectively with children/young people (applying the principles of consistent communication). Facilitate effective communication with families and members of the multi-professional team. Recognise and address barriers to effective communication as appropriate. Maintain regular and effective communication with the senior nursing team Maintain clear and concise documentation and care records in accordance with The Childrens Trust Policy. Ensure confidentially is maintained. Attend or chair regular meetings with the multi-professional team to discuss individual children/young people and general service matters, as required. Develop and promote relationships with both internal and external stake holders. Networks externally with other professionals, reflecting the TCT Promises. Governance Demonstrate a thorough understanding and working knowledge of regulatory compliance, including CQC, Ofsted Care and Education frameworks, childrens home regulations, and Keeping Children Safe in Education (KCSIE). Oversee clinical governance within the House environment (own area) Attend clinical governance meetings and participate in the clinical governance process. Participate in the audit process. Participate in the development of policies and standard operating procedures, including writing and critical review. Identify, prioritise, and manage staff and resources effectively to ensure the quality of care is safe, maintained, and improved. Ensures that evidence based good practiced is implemented and that good practices is disseminated with other. Collaborate with the Named Nurse for Safeguarding and the Learning and Development Lead to ensure staff possess the knowledge, skills, and competence to recognise children and young people who may be at risk or subject to child protection and safeguarding issues, taking appropriate action to escalate accordingly. Contribute to Safeguarding supervision individually and collectively as required. Ensure health and safety are maintained in the clinical area by reporting any incidents or risks using the IRAR system and taking appropriate action when these are identified. Participate in the investigation process and ensure all reported incidents are followed up. Implement identified actions and ensure that these are embedded into practice. In collaboration with the Head of Care and the Registered Manager be accountable for the decisions to delegate patient care to nurses/children support assistants with the appropriate knowledge, scope of competence, skills, and experience, while providing necessary support, leadership, and supervision. Ensure that quality is maintained and look for areas of service development. In co-operation with Specialist Leads and Consultants, ensure that there is active management of the patient journey and their length of stay in designated areas of responsibility. Professionalism Maintain clear and identified professional boundaries at all times and uphold professionalism. Work as part of a House leadership team comprising of a House Manager, Deputy House Manager, Clinical Lead and House Coordinators, to ensure visible leadership. Line manages the Deputy House Manager and develop the role with a focus on staff development, career progression and succession planning. Act as a role model for other team members, disseminating skills as appropriate. Collaborate with the Clinical Lead to identify training and development needs for yourself and others, including Childrens Support Assistants and Student Nurses. Ensure an effective local induction for all new starters in the House environment. Provide clinical supervision and support to Registered Nurses, Care staff and Student Nurses within the team, alongside the Clinical Leads. Work with appropriate education, therapy, and medical leads to ensure the children resident in the House receive a holistic experience. Takes action and raises concerns. Adhere to the policies and procedures of The Childrens Trust. Maintain professional boundaries and professionalism at all times. Committed to demonstrating the organisations values and behaviours at all times. Health and Safey Adheres to all Health and Safety guidelines, principles, and regulations to perform your role and comply with The Childrens Trust policies and procedures. Provide evidence of all vaccinations (or medical exemption) required for the post. Adhere to manual handling procedures and complete mandatory manual handling training (you are expected to frequently manoeuvre children/young people as required, using identified moving and handling equipment). Undertake local audits and escalate any local risks on House. Co-operates with manager and colleagues on health and safety matters. Does not interfere with anything that is provided to safeguard health and safety. Complies with The Trusts Infection prevention and Control policy and procedures. Uses the incident reporting and risk assessment system (IRAR) to identify and report risks and incidents/actions if directed. Safely assess tasks prior to undertaking them. Promotes the health and safety of others. Uses the incident reporting and risk assessment system (IRAR), to identify and report risks and incidents/actions if directed. Responsible for identifying and mitigating risk within the work environment. Wellbeing and Emotional Resilience Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems. Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary. Treats challenges and problems as a learning experience. Remains organised and focused when under pressure. Responds appropriately and effectively to all constructive feedback. Motivates self and other. Whilst undertaking the duties of the substantively employed role, this post is required to participate in a senior rota cover on site and respond to clinical escalations only in addition to their role. Job description Job responsibilities Clinical Skills and Responsibilities Participate in the clinical assessment of children referred to The Childrens Trust and contribute to the Referral Screening Report. Leads and supervise the assessments, care planning and evaluation of childrens care needs in collaboration with families, and take action to address any issues/complications, for all children resident in the House. Participate in the site manager out of hours rota. Provide an environment where children are supported to express themselves as individuals and are given an appropriate degree of freedom and choice in their day-to-day care arrangements, depending on their individual needs and the setting in which they are cared for. Set appropriate social goals for children, ensuring a full range of activities are available. Provide a high quality of direct care as evidenced by clinical audit, which places the child/young person and their families at the centre of all planning. Work with the Placement Manager to ensure effective discharge planning processes that incorporate the needs of the child and family, and are clearly understood by the multidisciplinary team, family, and funder. Ensures the safe custody and administration of medication and report any discrepancies. Demonstrate competence in the full set of clinical nursing skills required of the role, as outlined in the RN competency package. Work closely with the senior nursing team to embed the principles of clinical governance into practice and attend regular clinical governance meetings. Utilise evidence-based practice and research to inform care treatments that lead to the desired outcomes for children. Lead in the audit process for the House, propose changes based on clinical audit findings and assist in their positive implementation. Work in accordance with The Childrens Trust policies and operating procedures. Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time. Management of self and others Demonstrate the ability to lead a team in the assessment, planning, implementation, and evaluation of care for children and young people. Ensure appropriate staffing levels and skill mix daily which reflect the needs of the children and young people. Proactively monitor performance and development of the team and individuals, ensuring alignment with SMART objectives, outlined through these processes. Objectively evaluate staff performance and identify areas for improvement, addressing these in accordance with The Childrens Trust Performance Management Policy. Identify the need for, and effectively manage the process of change, in line with local and Trust wide objectives. Demonstrate the ability to manage change processes positively and effectively. Participate in the annual budget setting process and manage financial resources within the allocated budget. Manage staff attendance and sickness absence in accordance with The Childrens Trust Wellbeing and Attendance policy. Conduct return to work interviews and initiate management action if trigger points are met. Ensure effective and efficient use of the Bank system. Verify and countersign timesheets on the computerised rota system. Lead on the recruitment, selection, and retention of staff. Review staffing establishment and skill mix to ensure the needs of the children and unit are safely met. Ensure unit meetings and team days occur on a regular basis. Be responsible for the management of incidents within their designated area, ensuring that learning outcomes are developed and disseminated to the team and strategically via clinical governance meetings. Participate in the site managers on call rota. Communication Communicate effectively with children/young people (applying the principles of consistent communication). Facilitate effective communication with families and members of the multi-professional team. Recognise and address barriers to effective communication as appropriate. Maintain regular and effective communication with the senior nursing team Maintain clear and concise documentation and care records in accordance with The Childrens Trust Policy. Ensure confidentially is maintained. Attend or chair regular meetings with the multi-professional team to discuss individual children/young people and general service matters, as required. Develop and promote relationships with both internal and external stake holders. Networks externally with other professionals, reflecting the TCT Promises. Governance Demonstrate a thorough understanding and working knowledge of regulatory compliance, including CQC, Ofsted Care and Education frameworks, childrens home regulations, and Keeping Children Safe in Education (KCSIE). Oversee clinical governance within the House environment (own area) Attend clinical governance meetings and participate in the clinical governance process. Participate in the audit process. Participate in the development of policies and standard operating procedures, including writing and critical review. Identify, prioritise, and manage staff and resources effectively to ensure the quality of care is safe, maintained, and improved. Ensures that evidence based good practiced is implemented and that good practices is disseminated with other. Collaborate with the Named Nurse for Safeguarding and the Learning and Development Lead to ensure staff possess the knowledge, skills, and competence to recognise children and young people who may be at risk or subject to child protection and safeguarding issues, taking appropriate action to escalate accordingly. Contribute to Safeguarding supervision individually and collectively as required. Ensure health and safety are maintained in the clinical area by reporting any incidents or risks using the IRAR system and taking appropriate action when these are identified. Participate in the investigation process and ensure all reported incidents are followed up. Implement identified actions and ensure that these are embedded into practice. In collaboration with the Head of Care and the Registered Manager be accountable for the decisions to delegate patient care to nurses/children support assistants with the appropriate knowledge, scope of competence, skills, and experience, while providing necessary support, leadership, and supervision. Ensure that quality is maintained and look for areas of service development. In co-operation with Specialist Leads and Consultants, ensure that there is active management of the patient journey and their length of stay in designated areas of responsibility. Professionalism Maintain clear and identified professional boundaries at all times and uphold professionalism. Work as part of a House leadership team comprising of a House Manager, Deputy House Manager, Clinical Lead and House Coordinators, to ensure visible leadership. Line manages the Deputy House Manager and develop the role with a focus on staff development, career progression and succession planning. Act as a role model for other team members, disseminating skills as appropriate. Collaborate with the Clinical Lead to identify training and development needs for yourself and others, including Childrens Support Assistants and Student Nurses. Ensure an effective local induction for all new starters in the House environment. Provide clinical supervision and support to Registered Nurses, Care staff and Student Nurses within the team, alongside the Clinical Leads. Work with appropriate education, therapy, and medical leads to ensure the children resident in the House receive a holistic experience. Takes action and raises concerns. Adhere to the policies and procedures of The Childrens Trust. Maintain professional boundaries and professionalism at all times. Committed to demonstrating the organisations values and behaviours at all times. Health and Safey Adheres to all Health and Safety guidelines, principles, and regulations to perform your role and comply with The Childrens Trust policies and procedures. Provide evidence of all vaccinations (or medical exemption) required for the post. Adhere to manual handling procedures and complete mandatory manual handling training (you are expected to frequently manoeuvre children/young people as required, using identified moving and handling equipment). Undertake local audits and escalate any local risks on House. Co-operates with manager and colleagues on health and safety matters. Does not interfere with anything that is provided to safeguard health and safety. Complies with The Trusts Infection prevention and Control policy and procedures. Uses the incident reporting and risk assessment system (IRAR) to identify and report risks and incidents/actions if directed. Safely assess tasks prior to undertaking them. Promotes the health and safety of others. Uses the incident reporting and risk assessment system (IRAR), to identify and report risks and incidents/actions if directed. Responsible for identifying and mitigating risk within the work environment. Wellbeing and Emotional Resilience Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems. Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary. Treats challenges and problems as a learning experience. Remains organised and focused when under pressure. Responds appropriately and effectively to all constructive feedback. Motivates self and other. Whilst undertaking the duties of the substantively employed role, this post is required to participate in a senior rota cover on site and respond to clinical escalations only in addition to their role. Person Specification Skills, Abilities & Knowledge Essential Evidence of experience using advanced communication skills to lead and manage working relationships. Evidence of previously leading change. Able to demonstrate a holistic approach to the care of children. Understands and can document concise and accurate records. Works within Professional Boundaries. I.T. Skills: Proficient user of Microsoft Office, particularly Word and Excel. Understanding of responsibilities, in line with safeguarding vulnerable children and their families. Qualifications Essential Mentorship Qualification. Post graduate qualification in relevant area. Desirable Registered Nurse. Personal Qualities Essential Commitment to the vision and values of The Childrens Trust. Flexible and can do attitude to competing commitments in workload. Highly motivated and reliable. Ability to cope working in a demanding environment. Commitment to maintaining personal wellbeing and the wellbeing of colleagues. Experience Essential Minimum of 2 years' experience working directly with children who have complex health care needs and disability. Minimum of 2 years working at a deputy position or equivalent leadership experience in a relevant health care setting. Evidence of competence caring for children with complex health care needs and disability including experience working with children who have tracheostomies and who require ventilatory care. Experience of working with children in a short break's environment. Person Specification Skills, Abilities & Knowledge Essential Evidence of experience using advanced communication skills to lead and manage working relationships. Evidence of previously leading change. Able to demonstrate a holistic approach to the care of children. Understands and can document concise and accurate records. Works within Professional Boundaries. I.T. Skills: Proficient user of Microsoft Office, particularly Word and Excel. Understanding of responsibilities, in line with safeguarding vulnerable children and their families. Qualifications Essential Mentorship Qualification. Post graduate qualification in relevant area. Desirable Registered Nurse. Personal Qualities Essential Commitment to the vision and values of The Childrens Trust. Flexible and can do attitude to competing commitments in workload. Highly motivated and reliable. Ability to cope working in a demanding environment. Commitment to maintaining personal wellbeing and the wellbeing of colleagues. Experience Essential Minimum of 2 years' experience working directly with children who have complex health care needs and disability. Minimum of 2 years working at a deputy position or equivalent leadership experience in a relevant health care setting. Evidence of competence caring for children with complex health care needs and disability including experience working with children who have tracheostomies and who require ventilatory care. Experience of working with children in a short break's environment. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Children's Trust Address The Childrens Trust Tadworth Court Tadworth Surrey KT20 5RU Employer's website https://www.thechildrenstrust.org.uk/jobs (Opens in a new tab)