Summary
One Call Insurance Services are looking for driven individuals to join their team to assist in the efficient and controlled operation for administering existing policies. One Call Values and Attributes - Building Trust - Doing the Right thing - Taking Ownership - Delivering with passion - Continually Improving.
Wage
£12,556.80 a year
Training course
Business administrator (level 3)
Hours
30 hours in office (4 days a week) with 7.5 hours day release weekly – Monday - Friday, Shifts to be confirmed.
30 hours a week
Possible start date
Monday 28 April
Duration
1 year 6 months
Positions available
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
To be a key person in the efficient and controlled operation in administering existing policies.
The admin team are responsible for:
* Processing documents received from consumers within 48 hours of receipt
* Updating policies following consumer or insurer requests
* Identifying misrepresented claims or convictions history and updating policy information
* Confirming No claims bonus and driving licence details
* Keeping insurers updated with issues that may affect a policy
* To provide key information and assistance to other departments within the company
Key result areas:
* Processing documents that have been requested by the broker or insurer in a timely manner and within agreed service level agreements
* Updating policies as requested by policyholders
* Updating policies as requested by insurers
* The use of various databases to validate data
* Identifying mis-represented risk details and amending accordingly
* Identifying potentially fraudulent risk details
* Notifying consumers in the event of additional premiums that have become due and arranging payments
* Communicating with insurers and consumers in a variety of mediums
* Ensuring adequate audit trails are maintained
* Ensuring that any issues identified are followed through to completion
* Distribution of documents received to other relevant departments in timely manner and within agreed service level agreements
* Providing a good level of customer service
You will also build knowledge in:
* Knowledge of FCA Handbook
* Bribery Act 2010
* Financial Services Act 2012
* Road Safety Act 2006
* Data Protection Act 1998
* Fraud Act 2006
* The Consumer Protection (Distance Selling) Regulations 2000
* The Financial Services & Markets Act 2000
* The Financial Markets (Distance Selling) Regulations 2004
Where you’ll work
Saturn Building First Point Balby Carr Bank
Doncaster
DN4 5JQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
DN COLLEGES GROUP
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Training will be at Doncaster College via day-release where you will access a wide range of facilities on offer
* You will undertake the Business Administration Level 3 Standard
* You will undertake Functional Skills for English and/or maths if needed
* You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Presentation skills
* Logical
* Team working
* Understanding of Organisation
* Gain knowledge of databases
Other requirements
You must be able to travel to and from work and college. As part of the role you will also be required to work at height and happy to travel nationally for contracts. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): 1. You must act with integrity – Honesty and professionalism, acting in accordance with company procedures and policies. - Maintain a consistent level of professionalism when dealing with all consumers and third parties. 2. You must act with due care, skill and diligence- Identify errors, omissions and poor consumer outcomes, actively reporting any errors, maintaining work to high standard. - Conducting required hours of CPD activity on a monthly basis, ensuring that you communicate with line manager any concerns relating to your competency level. 3.You must be open and cooperative with the FCA, the PRA and other regulators- any interaction with the regulator and understanding their responsibility to the regulator. - Adhere to all procedures and disclosures that are required by the regulators – identify any gaps you may find and ensure they are reported to the appropriate person. - Have an active role in any training that is provided to you around the developing needs of the regulator and pay attention to how this will affect the consumer 4.You must pay due regard to the interests of customers and treat them fairly- Following the TCF outcomes and the customers best interest rule. Understanding the customers’ demands and needs in addition to the quality of information given and adherence to procedures and regulation. - All procedures are in place to ensure this rule is met, on occasion you may need to consider the consumer best interest and refer any files where procedure may in fact leave the consumer vulnerable - All letters written need to be of a high standard to ensure the information you are providing is clear. 5. You must observe proper standards of market conduct- Complying with company procedures, understanding responsibilities under financial crime, conducting sales appropriately, understanding whistle bowing procedure. - Make recommendations to highlight areas where the business can improve its practice and ensure the best outcome for the consumer - Be aware of internal developments and the whistleblowing policy of the company 6. You must act to deliver good outcomes for retail customers.