* We are looking for a new team member to join our reception team on a part-time basis as part of Maternity cover, to help us deliver high-quality customer service to our patients, both face to face and via the telephone.
Main duties of the job
The vacancy is for 23 hours weekly to be worked across 3 days between the hours of 8:30 am and 6 pm. There will be a regular working pattern but some flexibility to cover holiday and sickness would be expected. If you are passionate about patient care and would like to work on the frontline of the NHS, apply today.
About us
Crossfell Health Centre is a busy family surgery in Middlesbrough serving approx. 9000 patients. Our team currently comprises of 3 GP Partners, 4 Salaried GPs, an experienced nursing team, and over 25 skilled administrative staff providing support to both our patients and clinical team.
Job responsibilities
You will be a key player on the front line for the surgery, talking to patients, finding out their needs, and helping them access appropriate medical services, dealing with appointments, prescription requests, and general administrative tasks.
Person Specification
Experience
* We are highly dedicated to quality improvement and patient satisfaction; therefore, the ideal candidate will have:
* Experience of working in GP Practice (essential)
* Excellent communication skills
* Ability to multi-task and work efficiently in a fast-moving environment
* A friendly and understanding approach when dealing with staff and patients
* Strong IT skills (SystmOne) and call handling experience
* A positive can-do attitude
* At least 1 year of working in General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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