About Us
Shiloh Rotherham is a charity that offers refuge and support to adults who are homeless or at risk of homelessness. Our vision is for everyone to have a safe place to call home and have the opportunity to live independently with a good quality of life. Our staff and volunteers work with local partners to provide services at our support centre and within the community. We offer a safe place where our guests (service users) will be accepted and supported throughout their time with us, working to help them plan for and realise a better future. Our services are wide-ranging and cover advice and support, health and wellbeing, skills and training, and practical support. We promote equal opportunities and provide an inclusive, whole-person approach to all our activities.
Shiloh was founded in 1992 on Christian beliefs, and the values of the Christian faith remain at the heart of what we do. Shiloh staff and volunteers are not required to be Christians, but they must demonstrate empathy with the charity's vision, values, and mission.
About the Role
We are looking for a compassionate and empathetic Progression Worker with strong interpersonal and communication skills who is passionate about helping vulnerable adults progress and achieve their goal of living independently. Alongside managing a small guest caseload, you will be the first point of contact for many who are experiencing a crisis, assessing needs and providing direct support yourself or signposting/referring to others as required. This role will enable guests to develop the knowledge, skills and confidence they need to achieve the following outcomes; improved housing situation, increased resilience and personal decision making, improved health and wellbeing and improved skills and knowledge.
Main Duties and Responsibilities
● Carry out initial assessments of guests to determine their requirements and work with them to develop their support/action plan.
● Provide direct support, either 1:1 or as a group, to adults with a range of needs including; homelessness, substance misuse, mental health, domestic violence, immigration, prison leavers, debt and/or long-term unemployment.
● Support the design and delivery of group activities that provide guests with opportunities to achieve their personal goals and outcomes.
● Manage your own small caseload of guests, being proactive in motivating and empowering them to engage with services and progression opportunities.
● Submit referrals to partners as required, ensuring guest engagement and progress are followed up.
● Identify and support guests to step into appropriate volunteering roles within Shiloh.
● Accurately record guest data and monitor their progression using our data management systems.
● Take part in regular team meetings reviewing caseloads and engage in reflective practice.
● Work alongside and support a team of volunteers who assist in the delivery of our service.
● Develop and maintain excellent working relationships with local partners.
● Join colleagues and local partners on early morning street outreach walks to engage with, and ensure the welfare of, anyone found sleeping rough.
Work Environment
● Guests may present at our centre as homeless, in unsuitable accommodation, under the influence of substances, or struggling with mental health conditions. You will play a key role in maintaining a safe and welcoming environment for all who access our service.
● The role will be based both within our support centre and in the community. Community activities may include; outreach support to residents at temporary/supported accommodation venues, supporting guests to attend appointments/meetings; supporting group sessions e.g. tenancy preparation etc.
● There may be long periods of time where the role holder will be on their feet, and some lifting of heavy objects may be required as part of delivering some activities.
● Shiloh is a medium-sized charity with a current staff team of 7. We therefore expect you to approach change with a positive attitude and help others to embrace new opportunities.
General Tasks
● Perform your duties in a manner that positively reflects our vision, values and mission.
● Willingness to take on other duties as required to further the aims and objectives of Shiloh Rotherham.
● Take part in training and personal development and participate in Shiloh Rotherham team meetings, staff development, away days and annual reviews.
● Provide cover for absent colleagues as required.
● Adhere to all of Shiloh Rotherham’s policies and procedures.
● The role holder may be required to travel to carry out their duties, therefore a full UK driving licence and access to a road-worthy vehicle is desirable.
Equality and Diversity
Shiloh Rotherham will make reasonable adjustments to accommodate people with disabilities. Equality, diversity and inclusion is at the core of our values and staff are expected to work collectively and individually to promote a constructive and sensitive approach to others from a variety of backgrounds, where the work of others is valued and respected.
Disclosure & Barring Service Check
This post involves working with vulnerable adults and therefore if successful you will be required to apply for a Disclosure and Barring Service records check at an enhanced level. Further information about the Disclosure Scheme can be found at