JOB TITLE: Receptionist / Administrator
Mon – 13:00-20:00, Tue – 08:00-18:30, Wed – 13:00-18:30, Thurs - off, Fri - 13:00 – 18:30
ADDITIONAL HOURS:
May be required/ offered to cover holiday, sickness or increased workload (occasional Saturday / Flu, Covid clinics)
PLACE OF WORK:
Based at both The Deeping Practice and Glinton Surgery
RESPONSIBLE TO:
Reception Supervisors, Practice Manager
About us:
The Deepings Practice is a large practice based in Market Deeping with a branch site at Glinton, we serve over 24,000 patients. The Deepings practice has a large team of clinical and non-clinical staff lead by seven partners and a full senior management team. We have a CQC score of Good and strive for excellence in all areas of patient care. We have a strong focus on health promotion and personalised care, supporting patients to make informed decisions about their health and social care. We are a dynamic, friendly, and supportive team with experience in training GPs and other healthcare professionals.
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To provide administrative support to assist in the running of the Practice.
Main Duties:
Reception:
· Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
· Deal with all general enquiries, explain procedures and make new and follow-up appointments.
· Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
· Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
· Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
· Process all email correspondence received, including AccuRx’s in a timely manner according to timescales required.
· Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
· Assist in all administration related to the work of the reception team.
Administration:
· Enter/scan patient information on to the computer as required.
· Deal with incoming post and issue to relevant departments.
· Patient notes and correspondence:
o Retrieve and re-file records as required following practice procedures.
o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
General:
· Ensure the waiting room is kept tidy (in turn with other staff).
· Premises:
o Open up premises at the start of the day if required and make all necessary preparations to receive patients.
o When last to leave at the end of the day, ensure that all close down procedures for Reception are completed.
· Ensure that all new patients are registered onto the computer system promptly and accurately as necessary.
· Undertake any other additional duties appropriate to the post as requested by the Reception Supervisors or Practice Manager.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Type: Part-time
Pay: £11.44 per hour
Expected hours: 27.5 per week
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
Experience:
* GP Receptionist: 1 year (required)
Work Location: In person
Application deadline: 29/11/2024
Reference ID: Receptionist/Administrator
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