Software Support Specialist
William Martin
Location: Remote
Salary: £23,400 per annum + Benefits
Full Time
About Us
William Martin, part of the wider SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes.
Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.
Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success.
About the role
The purpose of the Helpdesk is to ensure that our clients receive the best possible service from our dedicated software Helpdesk Team supporting our own in-house Property Risk and Compliance Management System. Reporting to the Helpdesk Manager you will be responsible for resolving Customer queries within the allotted SLA
Key Duties:
1. Undertaking Helpdesk Duties consisting of but not limited to the following
2. Monitor incoming requests through the Helpdesk channels, Emai...