Northumbria Healthcare NHS Foundation Trust
To provide administrative support to the emergency department nursing team, to support the provision of safe high-quality care.
Main duties of the job
* Provides an administration service to the ward team and associated teams, including the patient and their relatives for an individual ward.
* Support Ward Manager with administrative tasks relating to Healthroster, Electronic Staff Record system and other administrative duties.
* Demonstrates and supports the training to other ward administrators and apprentices.
Job responsibilities
Must be able to demonstrate the English language proficiency required for this post.
Act as first point of contact responding to telephone calls from relatives/carers requesting information regarding patient condition and booking visiting slots.
With all wards and departments when organising appointments, transport, data collection, tracing and retrieving medical records.
Deals with enquiries from clinical staff, and the public, concerning admissions, discharges and transfers.
Verbally handover information on non-clinical matters received as part of work.
Assist with rostering i.e. entering and adjusting shifts as directed by the Ward Manager. Retrieval of rotas if requested and assisting with E Rostering.
Respect and promote the individuality, dignity and independence of patients / family /carers.
Take part in in-service activities in order to enhance practice and personal development.
Be aware of the security of premises.
Ensure safe custody of patients property and valuables.
Participate in audit and quality initiatives as required.
To be aware of and adhere to policies and procedures.
To undertake mandatory training requirements and support Ward Manager in the ESR booking of the clinical teams training.
Assist in ensuring that a safe environment is created and maintained for all patients and fellow workers.
Maintain high standards of cleanliness in accordance with Infection Control Policy.
Work in accordance with Health and Safety standards and protocols and comply with departmental policies and procedures.
Effectively communicate with the multi-disciplinary / multi-departmental teams.
Effectively communicate with all administration teams, nursing staff, patients, relatives and carers.
Person Specification
Experience and knowledge
* Understand Data Protection Act and the need for confidentiality.
* Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction.
* Knowledge of pathology and x-ray systems to access reports gained through in-house training and induction.
* Knowledge of Healthroster and ESR gained through in-house training and induction.
* Knowledge of patient visiting booking system gained through in-house training.
* Knowledge of software packages such as Word and Access/Excel.
* Knowledge of Patient Administration.
Experience
* Previous care experience in a health or social care setting.
Qualifications
* NVQ Customer Care.
Skills and abilities
* Must be able to demonstrate the English language proficiency level required for this post.
* Good organisational and time management skills.
* Previous NHS experience.
* Previous office/reception experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northumbria Healthcare NHS Foundation Trust
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