Multi-Store Manager
Location - Bristol
Recruiter - Nick Upton
Deliveroo
Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.
The Role
The role of the Multi-Site Manager is to drive the highest performance possible within their respective cluster of sites. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage.
The Multi-Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal and compliant.
What You’ll be Doing
* Plan your work week most effectively splitting time between your respective sites to ensure you are having the greatest impact possible whilst ensuring compliance to company work expectations.
* Lead through your respective teams, working closely with the Assistant Manager in your respective sites (2-4), to achieve all company objectives and goals.
* Recruit and onboard HOP team members within your respective remit.
* Develop, train and motivate all employees to achieve ambitious targets.
* Demonstrate operational excellence by meeting KPI targets across your respective sites.
* Minimise wastage within your respective sites by supervising regular stock counts and inventory management.
* Supervise compliance to company standard operating procedures (SOPs).
* Drive strong standards within your sites, adhering to merchandising and space management principles.
* Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation.
* Complete high quality schedules for your respective sites adhering to company labour targets.
* Carry out regular Health & Safety checks, including completion of requisite internal audits.
* Monitor customer feedback seeking opportunities to improve the customer experience.
* Maintain good relations to uphold Deliveroo’s positive reputation with all external parties.
* Liaise with your various counterparts across the business to improve overall operational performance.
* Participate and/or lead projects, initiatives and activities to improve the operating model.
Requirements
* Minimum of 3-4 years of grocery experience.
* A good understanding and track record in managing and influencing the P&L and KPIs performance of your business.
* Capability and track record for project management.
* Great knowledge of food safety and health and safety compliance requirements.
* Previous experience in leading a team, including recruiting, training, and developing team members.
* Excellent communication skills, both verbally and written.
* Highly organised individual with exceptional attention to detail.
* Tech-savvy and comfortable working with numbers and using data to inform your decisions.
* ‘Can do, never give up’ attitude and the desire to grow and succeed.
* Right to work in the UK.
* Ability and willingness to travel between multiple locations on a regular basis.
* Able to comply with company working expectations.
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.
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